Belinda Chambers
Blackmans Bay,TAS
Summary
To seek and maintain a part-time or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I have a positive can do attitude in all aspects of my professional and personal life. I am a hardworking, reliable individual that is passionate about extraordinary customer service and ensuring customer satisfaction is upheld.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cafe Owner
Waffle On Cafe
08.2015 - 05.2024
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
- Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
- Managed day-to-day business operations.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Process payroll, general ledgers, trial balance, petty cash and bank reconciliations.
Barista
Compass Group
07.2014 - 01.2015
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, grinders, automatic coffee tampers, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Front of House Supervisor
Waterfront Hotel
09.2006 - 06.2012
- End of day gaming machine and keno machine reconciliations
- Balanced daily transactions accurately, ensuring all financial activities were properly recorded for accountability purposes.
- Ensured compliance with gaming regulations, maintaining accurate records and proper cash handling procedures.
- Developed strong rapport with regular patrons, creating a welcoming atmosphere that encouraged repeat business.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Education
Accounting And Bookkeeping
Tas Tafe
Tasmania11.2024
Skills
- Barista skills
- Food safety knowledge
- Health and safety compliance
- Social Media Marketing
- Employee Scheduling
- Customer Retention Strategies
- Staff hiring
- Small business operations
- Budget Development
- Customer Service
- Payroll Administration
- Front of House Management
Certification
Certificate III Hospitality Operations
Gaming Machine Supervisor
Senior Keno Writer
RSA
First Aid
Timeline
Cafe Owner
Waffle On Cafe
08.2015 - 05.2024
Barista
Compass Group
07.2014 - 01.2015
Front of House Supervisor
Waterfront Hotel
09.2006 - 06.2012
Accounting And Bookkeeping
Tas Tafe
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