Belinda Checkley
Summary
With over two decades of experience in managing restaurants and orchestrating events, I have refined invaluable customer service skills, driven by a genuine passion for cultivating satisfaction and fostering business growth. Recognized for being hardworking, organized, and enthusiastic, I possess adept communication and problem-solving skills developed through years of navigating high-pressure situations, ensuring a calm and professional demeanour. Eager to embark on a new career in real estate, I am committed to applying my diverse skill set and positive attitude to a traineeship position, contributing to a dynamic and collaborative environment.
Overview
16
16
years of professional experience
Work History
Supervisor
Topshop
01.2020 - Current
- Oversee the day-to-day operations of a high-volume cafe, ensuring smooth and efficient processes
- Demonstrate meticulous attention to detail in customer interactions to consistently deliver high-standard experiences
- Train and develop staff to provide exceptional service in alignment with company standards
- Manage staffing budgets effectively while optimizing team performance
- Resolve customer complaints promptly to ensure satisfaction and uphold service excellence
- Implement innovative marketing strategies to boost customer traffic and drive revenue growth.
- Develop and implement operational policies and procedures to enhance workflow efficiency and accuracy.
- Responsible for daily opening, running operations, and end-of-day cash reconciliation.
Barista
Sparrow Coffee
01.2020 - Current
- Barista in a highly popular and fast-paced venue
- Cultivated strong relationships with customers, upholding the core values of the business
Manager / Events Manager
Belongil Bistro
05.2015 - 01.2021
- Played a pivotal role in propelling growth within both the restaurant and events sectors throughout my 5.5 years of employment
- Coordinated the execution of weekly weddings and events hosted at the venue
- Managed the hiring and training for both the restaurant and events teams
- Demonstrated strong leadership skills, motivating all staff to consistently deliver an exceptional level of customer service
- Managed weekly rostering and ordering tasks
- Adapted strategies to align with and operate within budget constraints
Barista/Management
Dip Café
05.2015 - 10.2015
- Leadership and team management
- Responsible for cafe opening and end-of-day cash reconciliation
- Proficient in floor management, skilful task delegation for efficient service
- Expert in high-volume barista operations
- Provided personalized and attentive service, prioritizing customer rapport
Barista/Bar Staff
Byron Fresh Café
01.2015 - 05.2015
- Operated efficiently within a team in a bustling and renowned Byron cafe
- Varied responsibilities covering waitress, barista, and bartender duties
- Maintained responsible service of alcoholic beverages in accordance with state laws
Barista/Food prep/Cook
The Byron Corner Store
05.2013 - 05.2015
- Oversaw staff and managed business operations
- Handled store opening and end-of-day cash reconciliation
- Exhibited outstanding multitasking skills for superior customer service
- Successfully prepared fast food with an unwavering commitment to high-quality
- Managed weekly ordering for all supplies, including food and more
Barista/Waitress
Mokha Cafe
01.2013 - 10.2013
- Barista, preparing the coffee station as well as restaurant setup for the day
- Waitressing in an extremely busy café environment
- Working in bar section, preparing juices, smoothies, and alcoholic beverages
Waitress/Barista/Food prep
The Conscious Raw Food Cafe
01.2013 - 04.2013
- Assisting with the raw/organic food preparation throughout the day
- Waitressing/making drinks, coffee, slow pressed juices and smoothies.
Waitress/Barista/Cook
Ponycat Cafe
05.2012 - 10.2012
- Waitressing in an extremely busy cafe
- Interface with customers to assess purchasing needs, providing recommendations on products and catering for customer food requirements
- Barista/ preparing hot and cold beverages.
Manager for 4 Years
Mariners Coffee Shop
01.2008 - 02.2012
- Managed the entire business for four years
- Took pride in overseeing operations to ensure customers left with the best overall experience
- Ensured high standards of customer service, food quality, and meal preparation
- Focused on enhancing customer satisfaction and expanding the customer base
- Conducted daily cooking duties, including baking and dessert preparation
- Innovated menus with seasonally inspired creations
- Hiring, training, managing, and rostering
Education
Advanced Diploma in Hospitality Management -
Envorotech
01.2017
Cert 1 And 2 in Business -
Envirotech
01.2015
NSW RSA Responsible service of alcohol -
Online
01.2015
Padi And Advanced- Open Water Diver's Certificate -
Thailand
01.2010
Combined Hair & Beauty NVQ (level 1 & 2) -
Chichester College, UK
01.2005
11 GCSE Passes A-C -
Bishop Luffa Secondary School, UK
01.2003
Skills
- Strong customer service skills
- Excellent communication skills
- Passion for customer satisfaction
- Events manager; organising private functions including parties and weddings
- Strong leadership and management skills
- Highly motivated with a strong work ethic
- Excellent communication skills
- Strong conflict resolution technique
- Excellent organisation, planning and time management skills
- Hardworking, loyal and conscientious
- Strong attention to detail
- Positive and enthusiastic
- Works well under pressure
- Professional and well-presented
- Team player
References
- Charles Gordon, Topshop, 0403509912
- Micka Annetts, Sparrow Coffee, 0412320169
Timeline
Supervisor
Topshop
01.2020 - Current
Barista
Sparrow Coffee
01.2020 - Current
Manager / Events Manager
Belongil Bistro
05.2015 - 01.2021
Barista/Management
Dip Café
05.2015 - 10.2015
Barista/Bar Staff
Byron Fresh Café
01.2015 - 05.2015
Barista/Food prep/Cook
The Byron Corner Store
05.2013 - 05.2015
Barista/Waitress
Mokha Cafe
01.2013 - 10.2013
Waitress/Barista/Food prep
The Conscious Raw Food Cafe
01.2013 - 04.2013
Waitress/Barista/Cook
Ponycat Cafe
05.2012 - 10.2012
Manager for 4 Years
Mariners Coffee Shop
01.2008 - 02.2012
Advanced Diploma in Hospitality Management -
Envorotech
Cert 1 And 2 in Business -
Envirotech
NSW RSA Responsible service of alcohol -
Online
Padi And Advanced- Open Water Diver's Certificate -
Thailand
Combined Hair & Beauty NVQ (level 1 & 2) -
Chichester College, UK
11 GCSE Passes A-C -
Bishop Luffa Secondary School, UK
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