BELINDA CLARK
Ravenswood, TAS
Summary
Experienced restaurant supervisor with 11 years in the hospitality industry specializing in time management, staff training, customer relations, and increasing productivity and sales. Previous roles in real estate and retail have equipped me with a diverse skill set. Seeking a career change to accommodate my role as a mother of two while bringing my proven track record of accuracy, efficiency, passion, and motivation to a new opportunity in the education sector
Overview
18
18
years of professional experience
1
1
Certification
Work History
NIGHT FILLER
Coles Supermarket MOWBRAY
02.2022 - 12.2023
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
- Utilized handheld devices to update inventory records accurately after completing stocking tasks.
- Expedited restocking processes by unloading trucks and organizing merchandise in the backroom for easy access during shifts.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
FOOD & BEVERAGE MANAGER
KINGSBRIDGE BAR & RESTAURANT
02.2017 - 09.2019
- Greet and seat guests, and present menus
- Compile and balance cash receipts at the end of trade
- Present bills and accept payments using Eft machine and computer
- Stock replacement and rotation
- Assisting to customer needs and delivering a high standard or customer service
- Cleaning duties
- Opening and closing duties
- Take customer orders both food and drink
- Work in a team environment
- Work under pressure
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
RESTAURANT SUPERVISOR
COUNTRYCLUB CASINO TASMANIA
06.2006 - 01.2018
- Greet and seat guests, and present menus
- Compile and balance cash receipts at the end of trade
- Supervise and participate in stock replenishment and ordering
- Resolve customer complaints
- Observe and evaluate workers and work procedures to ensure efficient service and compliance to standards
- Assign duties, responsibilities and workstations to employees in accordance to work requirements
- Present bills and accept payments using Eft machine and computer
- Conduct meetings with the staff
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
Education
CERTIFICATE 3 Individual Support - Family And Community Services
WORK & TRAINING
Elizabeth St, LAUNCESTON TAS12.2022
CERTIFICATE 3 - COMMUNITY SERVICES (DRUGS & ALCOHOL)
TAFE TASMANIA
11.2019
CERTIFICATE 2 - COMMUNITY SERVICES (DRUGS & ALCOHOL)
TAFE TASMANIA
11.2018
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ALANVALE COLLEGE
01.1998
Skills
- Great Time management
- Troubleshooting
- Complex problem solving
- Judgement and decision making
- Reliable
- High level of customer service
- Active listener
- Active learner
Certification
Individual support cert 3
Community services cert 2
Community services cert 3
Safeguarding children 2025
Timeline
NIGHT FILLER
Coles Supermarket MOWBRAY
02.2022 - 12.2023
FOOD & BEVERAGE MANAGER
KINGSBRIDGE BAR & RESTAURANT
02.2017 - 09.2019
RESTAURANT SUPERVISOR
COUNTRYCLUB CASINO TASMANIA
06.2006 - 01.2018
CERTIFICATE 3 - COMMUNITY SERVICES (DRUGS & ALCOHOL)
TAFE TASMANIA
CERTIFICATE 2 - COMMUNITY SERVICES (DRUGS & ALCOHOL)
TAFE TASMANIA
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ALANVALE COLLEGE
CERTIFICATE 3 Individual Support - Family And Community Services
WORK & TRAINING
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