Belinda Cocks
Mackay
Summary
Dynamic professional with a proven track record at Southern Cross Support Services, enhancing youth self-worth and reducing behavioral issues. Excelled in crisis management and interdisciplinary collaboration, demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in program outcomes and staff morale, underscoring a commitment to continuous improvement and safety.
Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with 2 years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Youth Support Worker
Southern Cross Support Services
02.2023 - Current
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
Department Manager
Woolworths
11.2010 - 03.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Child Care Facilitator
Owner Operater
04.1999 - 12.2009
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Facilitated smooth transitions between daily activities by employing clear communication strategies and consistent routines.
- Enhanced children''s social and emotional development by implementing age-appropriate activities and group interactions.
- Assisted parents in developing effective strategies for managing challenging behaviors through open communication and collaboration.
- Documented daily observations of each child''s progress to inform future lesson plans more effectively catered to individual needs.
- Established strong relationships with families by maintaining ongoing communication about their child''s progress, achievements, and areas for improvement.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
Education
Diploma - Family And Community Services
North Regional TAFE
Wodonga, VIC02-2004
Skills
- Time management
- Verbal and written communication
- Documentation and reporting
- Complex Problem-solving
- First aid training
- Teamwork
- Attention to detail
- Worksite safety
- Self motivation
Certification
- Cardiopulmonary Resuscitation (CPR)
- Furst Aid Certificate.
Timeline
Youth Support Worker
Southern Cross Support Services
02.2023 - Current
Department Manager
Woolworths
11.2010 - 03.2022
Child Care Facilitator
Owner Operater
04.1999 - 12.2009
- Cardiopulmonary Resuscitation (CPR)
- Furst Aid Certificate.
Diploma - Family And Community Services
North Regional TAFE
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