Summary
Overview
Work History
Education
Skills
References
Community Service
Education And Professional Development
Timeline
Generic

BELINDA CONHEADY

Warrnambool,VIC

Summary

A positive, resilient, and accountable professional capable of making autonomous decisions and adaptable to various challenging behaviours. Skilled in maintaining productive working relationships with colleagues, management, and other agencies through respectful communication. Eager to join an organisation that promotes professional growth and contributes to safe, secure experiences for vulnerable community members.

Overview

29
29
years of professional experience

Work History

Support Worker

Southern Stay
Warrnambool, VIC
03.2025 - Current
  • Currently working in 2 day programs. One program includes independent life skill development, community awareness activities, and transition education.
  • The other program offers support to those with a disability who have complex or aging needs.
  • Currently also working in 2 residential houses, supporting independent living and providing 24 hour care.
  • Communicated effectively with clients to understand their needs and preferences.
  • Assisted clients with daily living activities and personal care tasks.
  • Assisting with medication and enteral feeding.

Learning support officer

St Colman's
Mortlake, VIC
01.2025 - Current
  • This position involves working with an individual student who has very specific learning, medical and hygiene needs. Also has challenging behaviours.
  • Days are Wednesday, Thursday and Friday 8:20am until 3:20pm
  • Supported teachers in implementing individualized education plans for students.
  • Assisted students with daily activities, promoting independence and confidence.

Franchisee - Self-Employed

Bakers Delight
Portland
01.2001 - Current
  • Oversee the day-to-day running of the bakery, ensuring smooth production, quality control, inventory management, and compliance with franchise standards. Contributions include.
  • Hire, train, and mentor a dedicated team of bakers and sales staff to maintain high performance, ensure safety, and uphold customer service standards.
  • Implement strategies to deliver exceptional customer experiences, address feedback, resolve issues promptly, and foster long-term relationships with the community.
  • Manage budgeting, expense control, and profit margins, while ensuring proper stock levels and cost-effective operations to achieve business targets.
  • Promote the bakery through local marketing initiatives, community events, and social media, aligning with the brand's identity while increasing customer engagement.
  • Achievements
  • Mentored team members to improve productivity and skillsets, resulting in multiple staff promotions to leadership positions within the bakery.
  • Developed a positive work culture through recognition programs and regular staff training, reducing turnover rates and improving team morale.
  • Partnered with local schools and charities by donating unsold bread to support fundraising events and breakfast programs, enhancing community ties and promoting goodwill.

Senior Coordinator

Cooinda
Terang, Australia
01.1997 - 12.2021
  • Company Overview: Cooinda Terang, VIC
  • Oversaw a diverse range of day programs and activities tailored to meet the unique needs, interests, and goals of young people and adults with disabilities, ensuring inclusivity and engagement. Contributions include.
  • Led and mentored a team of support workers and program facilitators, providing ongoing training, performance evaluations, and support to ensure high-quality service delivery.
  • Maintained regular communication with clients, families, and caregivers to assess individual progress, address concerns, and ensure that the services provided aligned with the personal goals and care plans of participants.
  • Ensured all programs adhered to relevant regulations, health and safety standards, and best practices for disability care, while maintaining accurate documentation for compliance purposes.
  • Cooinda Terang, VIC
  • Achievements
  • Expanded day program activities by introducing new skill-building workshops and recreational opportunities like pottery, sewing, banking, and swimming, boosting participant engagement and attendance.
  • Led personalized care planning initiatives that significantly enhanced client outcomes, resulting in increased independence and improved social interaction, as noted by families and support workers.
  • Assisted with the transition of students who had exited the school system to enter the day centre programs.

Education

Auslan -

01.2025

Food Safety Level 1 -

01.2024

Assist clients with medication -

01.2024

First aid and CPR certificates -

01.2024

Certificate III - residential and community services - disability

Skills

  • Communication
  • Problem solving
  • Prioritisation
  • Compliance
  • Confidentiality
  • Cultural awareness
  • Leadership
  • Teamwork
  • Training and mentoring
  • Life skills development
  • Emotional support
  • Health and safety awareness
  • Mobility assistance
  • Medication administration
  • Client communication

References

  • Anna Bourke 5/6 classroom teacher St Colman's primary school 0409 088 167
  • Alicia Mesley, Netball Coordinator, NDIS, 0447 067 564

Community Service

  • Coach, Portland Netball Association, all-abilities netball team for young women aged 17+, 01/01/22 - Present
  • Supported various social and community causes as a Bakers Delight franchisee, by providing product donations and promotional activities, including local sporting clubs, school breakfast initiatives, and national organisations like the Breast Cancer Network Australia, MND, and Make A Wish Foundation.

Education And Professional Development

  • Certificate III - residential and community services - disability
  • Food Safety Level 1, 01/01/24
  • Assist clients with medication, 01/01/24
  • Auslan, 01/01/25
  • First aid and CPR certificates, 01/01/24
  • Positive working with children check
  • Bus Licence
  • NDIS worker screening clearance
  • Understanding and managing epilepsy for educators
  • Disability standards for education for primary schools 1 and 2
  • Protecting children-mandatory reporting and other obligations for non government schools.
  • Training including, positive behaviour, Enteral feeding, medication management, food safety in disability, managing diabetes, severe dysphasia, catheter care, amongst others.

Timeline

Support Worker

Southern Stay
03.2025 - Current

Learning support officer

St Colman's
01.2025 - Current

Franchisee - Self-Employed

Bakers Delight
01.2001 - Current

Senior Coordinator

Cooinda
01.1997 - 12.2021

Auslan -

Food Safety Level 1 -

Assist clients with medication -

First aid and CPR certificates -

Certificate III - residential and community services - disability

BELINDA CONHEADY