Belinda Cramond
Bundaberg,QLD
Summary
Adept Optical Dispensing Assistant with proven expertise in optical measurements and adjusting eyewear, honed at Specsavers over 14 years.Excelled in enhancing customer satisfaction and streamlining dispensing processes, leveraging exceptional customer service and optical knowledge. Contributed significantly to sales growth and operational efficiency, demonstrating a keen ability to address and resolve customer inquiries with professionalism and precision.
Overview
17
17
years of professional experience
Work History
Optical Dispensing Assistant
The Optical Superstore
01.2022 - Current
- Participated in ongoing training sessions to stay current with industry trends, advancements in technology, and best practices for optical dispensing procedures.
- Provided exceptional customer service by addressing questions or concerns in a timely manner while maintaining a professional demeanor.
- Enhanced customer experience through attentive listening skills that led to personalized service tailored specifically to individual lifestyle requirements or aesthetic preferences.
- Fostered strong relationships with customers through follow-up communications that ensured satisfaction, encouraged repeat business, or provided additional support if any concerns arose postpurchase.
- Maximized customer satisfaction by troubleshooting minor eyewear issues in-store, minimizing the need for additional service appointments or returns.
- Maintained an organized inventory of frames, lenses, and accessories to ensure product availability and ease of access.
- Contributed to increased sales by effectively promoting optical products, services, and special offers to customers.
- Demonstrated expertise in various lens types, coatings, materials, and designs to provide comprehensive education for customers during their selection process.
- Assisted in reducing wait times by promptly processing eyewear orders with accuracy and attention to detail.
- Conducted thorough quality checks on incoming shipments of frames, lenses, or other optical components before adding them into inventory circulation.
- Contributed to overall store success by assisting with visual merchandising, display maintenance, and inventory management tasks when needed.
- Increased efficiency by proactively maintaining clean workspaces as well as organizing tools and supplies used throughout the dispensing process.
- Streamlined the dispensing process by efficiently measuring, fitting, and adjusting eyewear for optimal comfort and visual acuity.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Education
Year 12 -
Business Studies -
Skills
- Optical knowledge
- Optical Measurements
- Adjusting Eyewear
- Insurance Verification
Timeline
Optical Dispensing Assistant - The Optical Superstore
01.2022 - Current
Krugersdorp High School - Year 12,
Krugersdorp College - Business Studies,
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