Summary
Overview
Work History
Education
Skills
Timeline
Referees
Generic

Belinda Davies

PAYNESVILLE,VIC

Summary

Dynamic and empathetic Telephone Parenting Counsellor at DFFH, skilled in effective counselling methods and crisis intervention. Successfully empowered clients by developing actionable plans and fostering self-sufficiency, resulting in improved satisfaction. Adept at building rapport and maintaining accurate documentation to enhance case management and support emotional wellness.

Knowledgeable Telephone Counsellor with solid track record in providing compassionate and effective counselling services. Leveraged therapeutic techniques to support clients in overcoming personal challenges and improving mental health. Demonstrated proficiency in active listening and emotional intelligence, fostering safe and supportive environment for clients.

Skilled Telephone Counselor with strong background helping Parents overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.

Overview

18
18
years of professional experience

Work History

Private Nanny

Georgia Stringer
02.2022 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.

Telephone Parenting Counsellor

DFFH
08.2007 - 10.2025
    • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
    • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
    • Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
    • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Early Parenting Practioner

Mercy Hospital Whittlesea
08.2021 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Advanced Certificate of Group Work Facilitation - Facilitation

Group Work Centre
Melbourne, VIC
2009

Advanced Diploma of Early Childhood - Early Childhood Care And Education

Swinburne University of Technology
Melbourne, VIC
01-1991

Skills

  • Skilled in conducting interviews for information gathering
  • Effective counselling methods
  • Self-care strategies
  • Building rapport
  • Crisis intervention techniques
  • Crisis response
  • Adept at conflict resolution
  • Emotional wellness support
  • Counselling

Timeline

Private Nanny

Georgia Stringer
02.2022 - Current

Early Parenting Practioner

Mercy Hospital Whittlesea
08.2021 - 02.2025

Telephone Parenting Counsellor

DFFH
08.2007 - 10.2025

Advanced Certificate of Group Work Facilitation - Facilitation

Group Work Centre

Advanced Diploma of Early Childhood - Early Childhood Care And Education

Swinburne University of Technology

Referees

Ms Georgia Stringer

Mother/Manager of Human Services

PH: 0488 002 230


Ms Kim McKay

Team Leader f Parent Line DFFH

PH: 0456 208 390


Ms Sue Alex

Clinical Services at Whittlesea Early Parenting Centre

PH: 0457 888 440


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Belinda Davies