Belinda Davies
Mernda,Australia
Summary
Detail-oriented Facilities Coordinator and Accounts Administrator with 25 years of experience in administration and customer service. Expertise in coordinating contractors, managing client relationships, and processing invoices and payments. Efficiently handles competing priorities in fast-paced environments while delivering exceptional administrative support.
Overview
31
31
years of professional experience
Work History
Facilities Co-Ordinator & Accounts Administrator
MWT Facilities Management
Thomastown, Australia
09.2022 - Current
- Managed accounts payable and receivable processes to maintain financial accuracy.
- Managed invoicing processes to ensure timely client billing, improving cash flow.
- Enter and process invoices and payments through Xero.
- Process supplier and contractor invoices for payment.
- Assisted in maintaining accurate financial and client records to support informed decision-making.
- Liaised with contractors and suppliers to organize services and schedules, enhancing service delivery.
- Coordinate with clients to address enquiries and provide support.
- Coordinate multiple priorities while meeting deadlines.
Customer Service Officer
Scene to Believe
South Morang, Australia
11.2022 - 12.2025
- Provided friendly and professional customer service in a retail environment.
- Assisted families and customers with enquiries and service requirements.
- Promoted holiday packages and enhanced the customer experience.
- Created positive customer experiences in a busy seasonal environment.
- Took photographs to capture family memories for families by taking photographs with Santa.
- Captured memorable moments for families by taking photographs with Santa.
Administrator
Furniture Concepts Pty Ltd
Epping, Australia
01.2009 - 08.2022
- Provided customer service support and resolved customer enquiries and issues.
- Managed phone and email enquiries, ensuring timely and professional responses.
- Supported the day-to-day administrative requirements of the business.
- Assisted with accounts administration and general office duties.
- Maintained organised customer and financial documentation.
- Developed strong relationships with customers and suppliers.
- Managed invoicing and payments through MYOB.
- Processed receipts and maintained accurate records.
- Prepared quotations and sales invoices.
Customer Service Manager
Designer Fragrance Warehouse
Richmond, Australia
07.2008 - 08.2009
- Managed sales and customer service interactions.
- Maintained high standards of customer service.
- Assisted customers with product enquiries and recommendations.
- Handled cash transactions accurately and efficiently.
- Assisted with reconciliation and daily financial procedures.
- Coordinated stock ordering and maintenance of inventory levels.
- Designed product displays to enhance visual appeal and support sales.
Customer Service Team Leader
Franklins Northland & Heidelberg
02.1996 - 01.2008
- Trained front-end staff to enhance customer service delivery.
- Delivered customer service and addressed customer enquiries.
- Delivered customer service and addressed customer inquiries.
- Resolved customer complaints and addressed issues to maintain satisfaction.
- Managed cash registers and completed cash handling procedures.
- Assisted with stock scanning and inventory management.
- Restocked shelves and maintained merchandise presentation.
- Assisted team members with daily operations to ensure smooth store functionality.
Customer Service Officer
Coles Express
Mentone, Australia
- Provided friendly and efficient customer service.
- Operated cash registers and processed customer transactions.
- Assisted with stock management and store presentation.
- Maintained a clean, organised and safe work environment.
- Worked effectively within a busy retail team.
Education
High School Diploma -
St Monica’s College
Epping, VICSkills
- Facilities coordination and administration
- Accounts administration and invoicing
- Accounts payable and receivable
- MYOB - Invoicing & Payments
- Data entry and record keeping
- Contractor and supplier coordination
- Scheduling and appointment management
- Inventory and stock management
- Cash handling and reconciliation
- Microsoft Office and Word
- Customer service and relationship management
- Front-end team leadership
- Problem solving and conflict resolution
- Strong organisational skills
- Time management and prioritisation
- Excellent communication
- Adaptability and willingness to learn
- First Aid and CPR certified
Hobbies and Interests
- Spending time with family
- Volunteering with a domestic basketball club
Timeline
Customer Service Officer
Scene to Believe
11.2022 - 12.2025
Facilities Co-Ordinator & Accounts Administrator
MWT Facilities Management
09.2022 - Current
Administrator
Furniture Concepts Pty Ltd
01.2009 - 08.2022
Customer Service Manager
Designer Fragrance Warehouse
07.2008 - 08.2009
Customer Service Team Leader
Franklins Northland & Heidelberg
02.1996 - 01.2008
Customer Service Officer
Coles Express
High School Diploma -
St Monica’s College