Belinda Di Pasquale
Perth,WA
Summary
Customer service representative specializing in complaint resolution, order processing, and technical support. Proven track record of enhancing customer satisfaction and boosting operational efficiency. Exceptional problem-solving abilities with a focus on effectively managing complex customer inquiries.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Edwards Dunlop Paper
Perth, WA
02.1997 - 04.2007
- Processed customer orders and managed accounts to ensure efficient operations.
- Resolved complaints by diagnosing issues and implementing effective solutions.
- Provided comprehensive feedback to management on recurring customer concerns.
- Answered inquiries, delivering accurate product and service information.
- Assisted with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained professionalism in high-pressure situations to diffuse conflicts.
- Informed customers about billing procedures and assisted with payment options.
- Performed administrative duties including filing, database updates, and report generation.
Counter Hand
Taste of Heaven
Perth, WA
03.1994 - 01.1997
- Assisted in training new staff on standard procedures.
- Maintained cleanliness and organization of food preparation areas.
- Handled cash register transactions accurately and efficiently.
- Greeted customers and responded to inquiries in a friendly, professional manner.
- Balanced cash registers at end of shift to ensure accuracy of funds received.
- Followed health regulations regarding food handling, storage, preparation.
- Kept the counter area clean and organized at all times.
- Performed daily opening and closing procedures according to company policy.
- Operated the point-of-sale system efficiently and effectively.
- Replenished supplies when needed including napkins, utensils, condiments.
- Processed cash payments from customers accurately and quickly.
- Served orders to customers at windows, counters and tables.
- Made and served coffee, tea and fountain drinks.
Education
High School Diploma -
Lumen Christi College
Perth, WA12-1996
Skills
- Customer relationship management
- Order processing
- Complaint resolution
- Technical support
- Administrative reporting
- Sales forecasting
Timeline
Customer Service Representative
Edwards Dunlop Paper
02.1997 - 04.2007
Counter Hand
Taste of Heaven
03.1994 - 01.1997
High School Diploma -
Lumen Christi College