Belinda Doddrell

APS 4 Service Officer: Strong communication and problem-solving skills, the ability to work efficiently in a busy environment with competing priorities, and a commitment to client satisfaction and professional development. The role involves developing subject matter expertise, contributing to team discussions, and identifying areas for improvement while working under general supervision.

Key Responsibilities

• Client Service:Delivering prompt, efficient, and empathetic service to internal and external clients, ensuring their satisfaction, and establishing clear expectations.
• Problem-Solving:Identifying and resolving client issues, managing risks, and working within established guidelines.
• Collaboration:Working effectively as part of a team to achieve positive outcomes and foster a supportive work environment.
• Administration:Managing administrative tasks, learning internal systems and programs, and adhering to Commonwealth documentation guidelines.
• Professional Growth:Developing subject matter expertise, applying professional skills, and contributing to improvements within the team.

Required Skills and Attributes

• Communication: Strong and clear written and verbal communication skills.
• Time Management: Demonstrated ability to manage workloads, multi-task, and work with competing priorities.
• Attention to Detail: Meticulous attention to detail and accuracy in administrative tasks.
• Attitude: A positive, empathetic, and professional attitude.
• Computer Skills: Sound computer skills, with the ability to learn and adapt to various applications.
• Teamwork: The ability to work effectively and collaboratively within a team.

• With the assistance of the OT and Speech Pathologist maintaining the plans that have been drawn up for the children with special needs.

• Day to day running of small office. Answering phones, directing visitors to where they need to be. Maintaining the General Managers calendar. Payroll – timesheets to staff and coordinator for signing. Invoicing using MYOB as well as Purchase orders. Filling in for the coordinator when needed. Minute taking at Board meetings and AGM’s. Filing. Communicating with fair work to make sure all wages are above award Maintaining budgets. Research for tender submission, assisting General manager with quarterly funding reports

• Managing the CDP case load. Having all job plans up to date. Holding appointments with indigenous job seekers. Writing resumes and cover letters for job seekers. Liaising with NIAA representatives as well as stakeholders within the community.

• Managing a caseload of jobseekers who have entered employment.
• Contacting employers and jobseekers as required
• Provide high quality post placement support
• Maintain records and prepare reports and correspondence
• Liaising with PM&C representatives
• Working within the CDP guidelines
• Liaising with local stakeholders
• Liaising with RTO’s
• Booking in and working with RTO’s to make sure training is going to plan and that participants are engaging in activity
• Writing IRP requests for funding