Belinda Duff
Albion Park,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Purchasing and Inventory Officer
Southern Prosthetics & Orthotics
02.2021 - 07.2023
- Performed data entry and completed proper paperwork.
- Maintain updated records of purchased products, delivery information and invoices.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Established protocols to use for inventory control and management, streamlining internal process.
- Sorted and delivered materials to different work areas and staff.
- Negotiate costs with suppliers, vendors and other representatives.
NDIS Administration Officer
Southern Prosthetics & Orthotics
02.2020 - 02.2021
- Aided colleagues, managers, and customers through regular communication and assistance in regards to the NDIS.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created, prepared, and delivered reports to various departments.
- Maintained personnel records and updated internal databases to support document management.
Administration Officer/ Estimator
Beny's Joinery
08.2013 - 01.2020
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Prepared bids and proposals to submit to clients and secure new business.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Administration Officer/Receptionist
Beny's Joinery
03.2011 - 08.2013
- Greet and welcome customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Aided colleagues, managers, and customers through regular communication and assistance.
Telephone Operator
Unity 4
06.2010 - 03.2011
- Making outbound calls to raise awareness and support for a major charity organisation
Office Manager
Coastline Mini Storage
03.2010 - 03.2011
- Supervised and guided new customers in person and on the phone, and responding quickly to questions to improve understanding of storage units.
- Processing payments, refunds, cash handling and invoicing, managing late accounts and debt collection.
- Balancing monthly accounts, month end procedures and reconciliations.
- Cleaning/maintenance of units.
Superannuation Administrator
Butler and Pollock
11.2008 - 08.2009
- Processing new member superannuation accounts.
- Liaising with employers, members and other superannuation funds for required documentation.
- Processing transfers from previous superannuation funds to member accounts.
Administration Officer
Veolia Environmental Services
08.2007 - 11.2008
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
Typist/Administration Officer
Masterton Homes
07.2006 - 02.2007
- Transfer data from paper formats into digital files and database systems.
- Edit completed work for grammar, spelling and punctuation.
Dual Occupancy Administration Officer
Masterton Homes
05.2001 - 07.2006
- Preparation and typing of tenders and amendments
- Preparation of documents and plans for submission to Council
- Liaise with Councils, external consultants and other authorities
- Administration including data processing, typing and filing
Accounts Receivable Administrator
Masterton Homes
09.2000 - 05.2001
- Preparation and administration of client’s final accounts
- Liaising with client’s lending bodies and various internal departments
- Debt collections and relief reception
Administration Officer
BBQ's Galore
12.1999 - 08.2000
- Administer the company motor vehicle fleet.
- Coordinate the administration of the telephone system, including mobile telephones.
- Ensure the head office site runs efficiently in respect of canteen, air conditioning and cleaning.
- Monitor, supervise and assist with the Accounts Payable function.
Accounts Payable Clerk
BBQ's Galore
07.1997 - 12.1999
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming and outgoing payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Accounts Payable/Receivable Clerk
Westminster Homes
01.1995 - 07.1997
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Junior Office Assistant
Westminster Homes
07.1994 - 01.1995
- Provided clerical assistance to senior staff, such as arranging meetings, making copies and answering emails.
- Maintained complete and accurate files in both physical and digital formats.
- Purchased and maintained office supplies.
Education
School Certificate -
Plumpton High School
Plumpton, NSWCertificate in Office Practice -
Blacktown TAFE
Blacktown, NSWCertificate in Accounts Payable/Receivable -
Penrith TAFE
Penrith, NSWSkills
- Advanced command of MYOB, MS Office, MS Excel, MS Outlook, MS Windows, Mac OS
- Analytical and critical thinking skills
- Problem solving and prioritisation skills
- Teamworking and multi-tasking
- Exceptional customer service skills
- Strong attention to detail
- Organisation and leadership
- Ability to remain calm under pressure
- Patience, empathy and flexibility
- Ability to adapt to changing situations
- Time management & Interpersonal skills
Certification
- Police Check, NSW, 2020
- NDIS Worker Orientation , NSW, 2020
- Microsoft Excel Level 1 & 2, Sydney University, NSW , 2021
Timeline
Purchasing and Inventory Officer
Southern Prosthetics & Orthotics
02.2021 - 07.2023
NDIS Administration Officer
Southern Prosthetics & Orthotics
02.2020 - 02.2021
Administration Officer/ Estimator
Beny's Joinery
08.2013 - 01.2020
Administration Officer/Receptionist
Beny's Joinery
03.2011 - 08.2013
Telephone Operator
Unity 4
06.2010 - 03.2011
Office Manager
Coastline Mini Storage
03.2010 - 03.2011
Superannuation Administrator
Butler and Pollock
11.2008 - 08.2009
Administration Officer
Veolia Environmental Services
08.2007 - 11.2008
Typist/Administration Officer
Masterton Homes
07.2006 - 02.2007
Dual Occupancy Administration Officer
Masterton Homes
05.2001 - 07.2006
Accounts Receivable Administrator
Masterton Homes
09.2000 - 05.2001
Administration Officer
BBQ's Galore
12.1999 - 08.2000
Accounts Payable Clerk
BBQ's Galore
07.1997 - 12.1999
Accounts Payable/Receivable Clerk
Westminster Homes
01.1995 - 07.1997
Junior Office Assistant
Westminster Homes
07.1994 - 01.1995
School Certificate -
Plumpton High School
Certificate in Office Practice -
Blacktown TAFE
Certificate in Accounts Payable/Receivable -
Penrith TAFE
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