Belinda Floyd
Case Manager & Regional Co-ordinator
Riverstone,NSW
Summary
Dynamic Case Manager with extensive experience at Southern Cross Community Health, excelling in complex care coordination and client advocacy. Proven problem-solving skills and strong communication abilities foster effective collaboration with multidisciplinary teams. Successfully managed high-needs clients, ensuring compliance with KPIs while enhancing staff training and education for optimal care delivery.
Overview
14
14
years of professional experience
Work History
Case Manager/Regional Coordinator
Southern Cross Community Health
01.2022 - Current
- Demonstrated specialise skills in Case Management of High Needs/complex Care clients with personalised structured & methodical programs to meet clinical health needs
- Roster co-ordinator & educator of 50 support worker schedules ensuring established programs are adequately executed
- Demonstrated ability in liaising with multidisciplinary internal & external stakeholders e.g. iCare, TAC, NDIS to ensure adherence to programs
- Ensuring that all staff meet pre-established KPI's & compliance to contractual obligations
- Demonstrated ability to resolve client & staff complaints, focusing on a first point resolution
- conducting regular Health & education Assessments for staff
- Ensuring client database in maintained
Complex & Chronic Care Nurse
Blacktown Community Health Centre
01.2016 - 01.2022
- Actively providing holistic care to patients within their private homes with a focus on managing end to end needs & requirements
- Specialising in case Management, wound Care Management, Continence Care, Palliative Care, Chronic Illness Management.
- Liaising with multidisciplinary teams to ensure adequate care
- Educating clients, staff & family on self-managing complex health issues
- Providing post-operative home-based care
- Conducting medical/health assessments
- * Management of critical incidents in a fast & timely manner with a focus on resolution.
Endorsed Enrolled Nurse
Red Cross Blood Bank Centre
01.2011 - 01.2016
- Preliminary interview/medical assessment of blood donors for suitability
- Phlebotomy collector of Whole blood/Plasma/Platelet donations
- Post donation care
- Processing of collections & specimens
Education
Higher School Certificate -
William Clarke College
Kellyville, NSWSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Strong verbal & written communication
- Proven ability to manage complex situations
- Organization and multitasking
- Decision-making
- Client advocacy
- Critical thinking
- Staff management
- Staff education and training
- Risk assessment
- Report writing
Timeline
Case Manager/Regional Coordinator
Southern Cross Community Health
01.2022 - Current
Complex & Chronic Care Nurse
Blacktown Community Health Centre
01.2016 - 01.2022
Endorsed Enrolled Nurse
Red Cross Blood Bank Centre
01.2011 - 01.2016
Higher School Certificate -
William Clarke College
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