Belinda Foehn
Junortoun, Vic,Vic
Summary
Proven leader in customer service management with a track record of customer satisfaction and loyalty at Woolworths Limited. Excels in problem-solving and team leadership, significantly reducing customer complaints through effective resolution strategies and fostering a collaborative work environment. Forward thinking team leader skilled at operating departments efficiently to meet goals. A team player with exceptional listening and critical thinking skills and dedicated to training and mentoring those around me, demonstrating a commitment to excellence in customer relations and team development. I have 33 years' experience with Woolworths Limited. I am looking for a career path change that allows more work life balance in the hours I work so I can spend more time with family.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Woolworths Limited
01.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Takes ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Adapts well with new concepts with the ability to introduce such concepts through innovation, influencing, negotiation and persuasive skills.
Education
Year 12 STC-Secondary Tertiary Certificate
Doveton Technical College
Doveton, VIC10.1990
Year 7 - 11
Doveton Secondary College
Doveton, VIC11.1989
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Time Management
- Handling Escalations
- Training and mentoring
- Team Building and Leadership
- Complaint resolution
- Staff Management
- New Hire Training
- Excellent time management skills
- Cash Handling
- Decision-Making
- Administrative Support
Hobbies
Spending quality time with family and friends
Going on holidays & weekends away
Going to the movies
Watching the AFL
Watching the NRL
References
Megg Savage - Woolworths Echuca West - Store Manager
0415 555 748
msavage@woolworths.com.au
Kristie Clark - Endeavour Group - Internal Auditor
0481 203 869
kristieclark1@hotmail.com
Timeline
Customer Service Manager
Woolworths Limited
01.2022 - Current
Year 12 STC-Secondary Tertiary Certificate
Doveton Technical College
Year 7 - 11
Doveton Secondary College
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