BELINDA GAI SCOTT
46 Carnarvon Drive, Beerwah,QLD
Summary
Dynamic administrative professional with extensive experience in the healthcare and education sectors, including a notable tenure at Lismore Base Hospital. Skilled in streamlining operations and enhancing both patient and client experiences, while proficient in software such as Microsoft Office. Recognized for exceptional interpersonal skills and a strong commitment to improving organizational efficiency. Aiming to leverage expertise to drive operational excellence in future roles.
Overview
32
32
years of professional experience
Work History
Patient Support Officer
Lismore Base Hospital
Lismore, NSW
01.2019 - Current
- Reception/Switchboard, Monthly WHS Inspections, Waitlist Bookings & Theatre List management, Admissions, Transfers & Discharges, Paging, Accounts, Cash Handling & Receipting, Medicare Billing, EFTPOS, using Medical Terminology & liaising with Health Care professionals, updating patient records, Financial Revenue (Private Patients), Birth & NAP Registrations, Filing, Hospital Accommodation bookings, Reports, Emergency Procedure following, mail, safe handling of patient valuables, working with Powerchart, Firstnet, Surginet, Durapage, Bluechip, Provation, Centricity & other Health based programs
Clinical Support Officer
Lismore Base Hospital
Lismore, NSW
01.2019 - 08.2019
- Creating rosters and making roster adjustments, entering Leave Entitlements, making pay adjustments and arranging Priority Pays, staff contracts (Stafflink), recruitment processes (ROB) – eg. arranging interviews, compiling evidence and uploading essential documents, reference checking, updating the ROB system, setting up the Interview Rooms
- Minute Taking, Filing, designing spreadsheets for statistical purposes, ordering Stationery & other supplies, compiling Work Procedure documents (eg. Orientation Manual for Admin),
- Understanding Awards and working daily with the NUM3 to assist in the running of the department
Election Official
NSW Electoral Commission
, NSW
01.2008 - 01.2019
- Assist with the set-up of the polling place, issue ordinary and absent ballot papers, assist electors (customer service), sort and count ballot papers and decommission the polling place
- Applying strict confidentiality practices and providing non-biased information to voters
- Cleaning up & counting stock
ED Clerk/Receptionist
Casino Memorial Hospital & Lismore Base Hospital
Casino, NSW
01.2018 - 04.2018
- Checking & updating patient information, admitting patients, reception duties, discharging & transferring patients, running reports, retrieving medical records & filing, photocopying & printing patient labels, money handling & receipting, completing financial paperwork and using Firstnet (ED software)
Admin/Program Coordinator
CASPA (Child & Adolescent Specialist Programs & Accommodation
Lismore, NSW
01.2013 - 01.2015
- Reception, Rosters, Accounts & Petty Cash, Filing, creating processes & systems for a newish program, Contact Room Maintenance, Minute-taking, Staff Orientation & training, Microsoft Office programs, data entry, emails & faxes, stationery ordering, Budgeting, liaising with Government and NGO's
- Contact Supervision and Mentoring Young People, managing a staff of 15 people, writing submissions & applications for Grants (fill-in position at Casino Family Support as Service Coordinator
Client Liaison Administrator
Baptist Community Services (BCS)
Coraki, NSW
01.2011 - 01.2013
- Welcoming and orientating new Residents - both Respite & Permanent, as well as marketing the business
- Accounts (Fees and Bonds etc), minute-taking, banking & petty cash
- Phone reception & front desk fill-in
- Using ‘Peoplepoint’ - a BCS Database used for such tasks as Client Records, Admissions, Departures, Accounts, Medicare Input, Banking, Accommodation Stats & more
- Maintaining Respite Bookings & Waiting Lists, and liaising with government organisations and Health Care professionals
- Filing, photocopying & faxing
- Fill-in care work & using lifters for resident care
Hotel Manager
Casino Motor Inn
Casino, NSW
01.2009 - 01.2011
- Greeting guests, check in/check out, cash handling, answering questions and concerns from guests and prospective customers, taking reservations & making changes to existing reservations, Providing information about places to go and things to do, handling complaints
- Late night responses
- Maintaining guest records (paper-based and on the computer booking system - CRS), filing, photocopying, preparing room bills and ensuring prompt payments, restaurant reservations, staff rostering, product ordering, pool and surrounds maintenance and upkeep
School Learning Support Officer
Casino Public School
Casino, NSW
01.2008 - 01.2009
- Working with Teachers to assist students in learning areas such as Literacy and Numeracy
- Reading with students, instructing small groups, conducting assessments, assisting with supervision at school & on excursions and undertaking administrative tasks such as photocopying, book-binding, laminating, craft preparation, book marking and classroom organisation
- Working with children with Special Needs
Accounts/Payroll
Subway
Casino, NSW
01.2008 - 01.2009
Accounts Manager
John McMahon Realty
Casino, NSW
01.2008 - 01.2009
Community Care Worker
Homecare
Casino, Australia
01.2008 - 01.2009
Office Manager & Staff Coordinator
Australian Care Providers (my own business)
Lismore, NSW
01.2003 - 01.2008
- Company Overview: Aged/Disability Respite & Support
- Reception, computer work eg
- Microsoft Word docs (eg
- Tender submissions), Excel Spreadsheets (eg. Budget reports), Access Databases (staff & client lists), Powerpoint Presentations (Advertising), MYOB (Payroll of over 150 staff & Accounts, including reconciliation & BAS), Internet Explorer & Microsoft Outlook
- Petty Cash management, marketing, filing, Policy writing, photocopying, faxing, business correspondence, liaising with government organisations & Health Care professionals
- Staff Rosters & Respite Bookings for in and out-of-home Support
- Field work as a Support Worker, specialising in people with Disabilities including Acquired Brain Injury
- In our second year I worked with the School Principal of ‘Wilson Park’ Public School to successfully set up & run a Pilot program - Vacation Care for children with High Needs support requirements
- Aged/Disability Respite & Support
Office Manager & Staff Coordinator
Respite Solutions
Goonellabah, Australia
01.2002 - 01.2003
Support Worker
On-Focus
Casino, NSW
01.1999 - 01.2001
- Working with people with high care needs and various disabilities in their homes, in Group Housing and in the community
- Providing support in personal care & transfers, budgeting, cooking, shopping and cleaning, money skills, work experience and training, and community participation
Casual Teacher Special Education & Vacation Care
Casino Primary School & Casino Neighbourhood Centre
, NSW
02.1999 - 01.2000
- Education/supervision of children K-6 with a variety of mild to severe disabilities (eg Developmentally delayed to Autism Spectrum Disorders & the physically disabled)
- Organisation & set-up of Gross & Fine Motor activities
- ‘Learn to Swim’ classes
Administrative Officer (Level Four)
Tursa Employment & Training
Casino, NSW
01.1999 - 01.2000
- Reception, filing, petty cash, written correspondence, liaising with government bodies, operation of IES (Integrated Employment System), appointment booking, resume compilation, client registration & assessment, mailing, poster & business card design, data entry, database & spreadsheet work, office machinery operation & maintenance, interviewing, E-mail/Internet & school visits
- I was also Employment Advisor for clients & ‘Job Contact’ for employers – filling vacancies & advising employment options
Assistant Manager & Delivery Driver
Eagleboys Dial-a-Pizza
Casino, NSW
11.1997 - 12.1998
- Training & Supervising a staff of 18, rostering, conducting staff meetings, banking, payroll, machine ops/maintenance, pizza & other food product making, stock control (data entry), opening & closing the store, product ordering, implementing effective marketing strategies, professional customer relations in person & by phone, liaising with Head Office staff to assist in the effective running of the business
Childcare Teacher
Matilda’s Childcare Centre
Casino, NSW
01.1994 - 01.1997
- Programming for & evaluating children 0-6 years to enhance gross & fine motor skills, and to help prepare them for school life, assessing child development, setting up activities and playing & interacting with children at a professional & friendly level, participation in team meetings
Casual Teacher
11.1992 - 03.1994
Education
FIRST AID CERTIFICATE -
St John’s Ambulance
Lismore01-2018
HETI ONLINE - all mandatory courses, Medical Terminology, HealthRoster
NSW Health Based Learning Programs
01.2017
‘RETURN TO WORK COORDINATOR’ CERTIFICATE -
Cambridge Insurance
Sydney, NSW01.2008
VARIOUS WORKCOVER ACCREDITED OHS SHORT COURSES -
Workcover
Lismore01.2008
CERTIFICATE IV - ASSESSMENT & WORKPLACE TRAINING
Tursa Employment & Training Inc.
Lismore, NSW01.2000
BUSINESS (OFFICE ADMINISTRATION) CERT III -
Casino College of TAFE
Casino, NSW01.1999
BACHELOR OF TEACHING - PRIMARY
University of New England (Northern Rivers)
Lismore, NSW01.1992
HIGHER SCHOOL CERTIFICATE - YEAR 12
Casino High School
Casino, NSW01.1989
Skills
Personal Interests include: trivia, reading novels, volleyball, camping & fishing, home decorating & cooking, writing & illustrating children's books
Operating systems and software I've worked with include: Windows, MYOB, Quickbooks, Microsoft Office, Adobe, Anti-Virus Software, Patient Database Systems, Bluechip, Provation, Firstnet, Surginet, Healthroster, Stafflink, CRS, ROB Recruitment
I am very proficient with the Internet, Multi-line Switchboard systems, Networks, WHS & EEO and Medical Terminology
Special skills include:
- operating kitchen and school-based machinery, service station equipment, and operating office and retail equipment
- cash register work & money handling
- working Dough Mixer & ovens
- being tech-savvy - computers, Ipads & tablets, audio-visual equipment, phones and music players
- Current licence & own reliable, fully-insured vehicle
Volunteer Experience
- 99-2000, Cooking & serving meals for the Loaves & Fishes Soup Kitchen, Casino NSW
- 2001, Administrator for the Casino Beef Week Office, Casino, NSW
- 2009-2013, Australia Post Auditing, Casino, NSW
- 2012-2013, Library Assistant, Casino Town Library, NSW
References
- Richelle Weekes Nurse Unit Manager - Lismore Base Hospital Operating Theatres NSW Phone: 0492 500 367
- Joy McKie Supervisor - Customer Services, Switchboard & Reception - Lismore Base Hospital NSW Phone: 0406 193 986
- Tanya Biggs Care Coordinator - Baptist Aged Care, Coraki NSW Phone: 0409 828 341
Timeline
Patient Support Officer
Lismore Base Hospital
01.2019 - Current
Clinical Support Officer
Lismore Base Hospital
01.2019 - 08.2019
ED Clerk/Receptionist
Casino Memorial Hospital & Lismore Base Hospital
01.2018 - 04.2018
Admin/Program Coordinator
CASPA (Child & Adolescent Specialist Programs & Accommodation
01.2013 - 01.2015
Client Liaison Administrator
Baptist Community Services (BCS)
01.2011 - 01.2013
Hotel Manager
Casino Motor Inn
01.2009 - 01.2011
Election Official
NSW Electoral Commission
01.2008 - 01.2019
School Learning Support Officer
Casino Public School
01.2008 - 01.2009
Accounts/Payroll
Subway
01.2008 - 01.2009
Accounts Manager
John McMahon Realty
01.2008 - 01.2009
Community Care Worker
Homecare
01.2008 - 01.2009
Office Manager & Staff Coordinator
Australian Care Providers (my own business)
01.2003 - 01.2008
Office Manager & Staff Coordinator
Respite Solutions
01.2002 - 01.2003
Casual Teacher Special Education & Vacation Care
Casino Primary School & Casino Neighbourhood Centre
02.1999 - 01.2000
Support Worker
On-Focus
01.1999 - 01.2001
Administrative Officer (Level Four)
Tursa Employment & Training
01.1999 - 01.2000
Assistant Manager & Delivery Driver
Eagleboys Dial-a-Pizza
11.1997 - 12.1998
Childcare Teacher
Matilda’s Childcare Centre
01.1994 - 01.1997
Casual Teacher
11.1992 - 03.1994
FIRST AID CERTIFICATE -
St John’s Ambulance
HETI ONLINE - all mandatory courses, Medical Terminology, HealthRoster
NSW Health Based Learning Programs
‘RETURN TO WORK COORDINATOR’ CERTIFICATE -
Cambridge Insurance
VARIOUS WORKCOVER ACCREDITED OHS SHORT COURSES -
Workcover
CERTIFICATE IV - ASSESSMENT & WORKPLACE TRAINING
Tursa Employment & Training Inc.
BUSINESS (OFFICE ADMINISTRATION) CERT III -
Casino College of TAFE
BACHELOR OF TEACHING - PRIMARY
University of New England (Northern Rivers)
HIGHER SCHOOL CERTIFICATE - YEAR 12
Casino High School
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