BELINDA GAI SCOTT
Port Macquarie
Summary
Dynamic professional with extensive experience in the healthcare, disability and education sectors, including a notable tenure at Lismore Base Hospital. Skilled in streamlining operations and enhancing both patient and customer experiences, while utilising my excellent computing skills. Recognized for exceptional interpersonal skills and a strong commitment to improving organizational efficiency. Aiming to leverage expertise to succeed wherever I go next
Overview
31
31
years of professional experience
Work History
Patient Support Officer
Lismore Base Hospital
06.2015 - Current
- Reception/Switchboard, Monthly WHS Inspections, Waitlist Bookings&Theatre List management, Admissions, Transfers&Discharges, Paging, Accounts, Cash Handling&Receipting, Medicare Billing, EFTPOS, using Medical Terminology knowledge&liaising with Healthcare professionals, updating patient records, Financial Revenue (Private Patients), Birth&NAP Registrations, Filing, Hospital Accommodation bookings, Reports, Emergency Procedure following, mail, safe handling of patient valuables, working with Powerchart, Firstnet, Surginet, Durapage, Bluechip, Provation, Centricity&other Health based programs
Patient Support Officer
Lismore Base Hospital
06.2015 - Current
- Reception/Switchboard, Monthly WHS Inspections, Waitlist Bookings&Theatre List management, Admissions, Transfers&Discharges, Paging, Accounts, Cash Handling&Receipting, Medicare Billing, EFTPOS, using Medical Terminology knowledge&liaising with Healthcare professionals, updating patient records, Financial Revenue (Private Patients), Birth&NAP Registrations, Filing, Hospital Accommodation bookings, Reports, Emergency Procedure following, mail, safe handling of patient valuables, working with Powerchart, Firstnet, Surginet, Durapage, Bluechip, Provation, Centricity&other Health based programs
Clinical Support Officer
Lismore Base Hospital
01.2019 - 08.2019
- Creating rosters and making roster adjustments, entering Leave Entitlements, making pay adjustments and arranging Priority Pays, staff contracts (Stafflink), recruitment processes(ROB)–eg.arranging interviews, compiling evidence and uploading essential documents, reference checking, updating the ROB system, setting up the Interview Rooms
- Minute Taking, Filing, designing spreadsheets for statistical purposes, ordering Stationery&other supplies, creating Work Procedure documents (eg.Orientation Manual for Admin)
- Understanding Awards and working with the NUM3 to assist in staffing for the ED
Clinical Support Officer
Lismore Base Hospital
01.2019 - 08.2019
- Creating rosters and making roster adjustments, entering Leave Entitlements, making pay adjustments and arranging Priority Pays, staff contracts (Stafflink), recruitment processes(ROB)–eg.arranging interviews, compiling evidence and uploading essential documents, reference checking, updating the ROB system, setting up the Interview Rooms
- Minute Taking, Filing, designing spreadsheets for statistical purposes, ordering Stationery&other supplies, creating Work Procedure documents (eg.Orientation Manual for Admin)
- Understanding Awards and working with the NUM3 to assist in staffing for the ED
Election Official
NSW Electoral Commission
01.2008 - 01.2019
- Assist with the set-up and pack up of the polling place, issue ordinary and absent ballot papers, assist electors (customer service), sort and count ballot papers
- Apply strict confidentiality practices and provide non-biased information to voters
Election Official
NSW Electoral Commission
01.2008 - 01.2019
- Assist with the set-up and pack up of the polling place, issue ordinary and absent ballot papers, assist electors (customer service), sort and count ballot papers
- Apply strict confidentiality practices and provide non-biased information to voters
ED Clerk/Receptionist
Casino Memorial Hospital&Lismore Base Hospital
01.2018 - 04.2018
ED Clerk/Receptionist
Casino Memorial Hospital&Lismore Base Hospital
01.2018 - 04.2018
Admin/Program Coordinator
CASPA
01.2013 - 01.2015
- Company Overview: Child&Adolescent Specialist Programs&Accommodation
- Reception, Rosters, Accounts&Petty Cash, Filing, creating processes&systems for new programs,a Contact Room Maintenance, Minute-taking, Staff Orientation&training, Microsoft Office work, data entry, emails&faxes, stationery ordering, budgeting, liaising with Government personnel and NGO's
- Contact Supervision and Mentoring Young People, managing a staff of 15 people, writing submissions&applications for Grants (this was a fill-in position at Casino Family Support as the Service Coordinator
- Child&Adolescent Specialist Programs&Accommodation
Admin/Program Coordinator
CASPA
01.2013 - 01.2015
- Company Overview: Child&Adolescent Specialist Programs&Accommodation
- Reception, Rosters, Accounts&Petty Cash, Filing, creating processes&systems for new programs,a Contact Room Maintenance, Minute-taking, Staff Orientation&training, Microsoft Office work, data entry, emails&faxes, stationery ordering, budgeting, liaising with Government personnel and NGO's
- Contact Supervision and Mentoring Young People, managing a staff of 15 people, writing submissions&applications for Grants (this was a fill-in position at Casino Family Support as the Service Coordinator
- Child&Adolescent Specialist Programs&Accommodation
Client Liaison Administrator
Baptist Care
01.2011 - 01.2013
- Welcoming and orientating new Residents - both Respite&Permanent, as well as conducting marketing strategies for the business
- Accounts (Fees and Bonds), minute-taking, banking&petty cash Phone reception&front desk fill-in
- Using 'Peoplepoint'- an industry-based system used for such tasks as keeping Client Records, Admissions, Departures, Accounts, Medicare Input, Banking, Accommodation Stats&more
- Managing Respite Bookings&Wait Lists, and liaising with government organisations and Health Care professionals
- Filing, photocopying & faxing
- Fill-in carework such as personal care&using lifters for resident transfers
Client Liaison Administrator
Baptist Care
01.2011 - 01.2013
- Welcoming and orientating new Residents - both Respite&Permanent, as well as conducting marketing strategies for the business
- Accounts (Fees and Bonds), minute-taking, banking&petty cash Phone reception&front desk fill-in
- Using 'Peoplepoint'- an industry-based system used for such tasks as keeping Client Records, Admissions, Departures, Accounts, Medicare Input, Banking, Accommodation Stats&more
- Managing Respite Bookings&Wait Lists, and liaising with government organisations and Health Care professionals
- Filing, photocopying & faxing
- Fill-in carework such as personal care&using lifters for resident transfers
Hotel Manager/Administrator
Casino Motor Inn
01.2009 - 01.2011
- Greeting guests, check in/check out, cash handling, answering questions and concerns from guests and prospective customers, taking reservations&making changes to existing reservations, providing information about places to go and things to do, in the local area and handling complaints
- Responding to After Hour queries&bookings
- Maintaining guest records(paper-based and on the digital booking system - CRS), filing, photocopying, preparing room bills and ensuring prompt payments, restaurant reservations, staff rostering, product ordering, pool and surrounds maintenance and upkeep
Hotel Manager/Administrator
Casino Motor Inn
01.2009 - 01.2011
- Greeting guests, check in/check out, cash handling, answering questions and concerns from guests and prospective customers, taking reservations&making changes to existing reservations, providing information about places to go and things to do, in the local area and handling complaints
- Responding to After Hour queries&bookings
- Maintaining guest records(paper-based and on the digital booking system - CRS), filing, photocopying, preparing room bills and ensuring prompt payments, restaurant reservations, staff rostering, product ordering, pool and surrounds maintenance and upkeep
Office Manager & Staff Coordinator
Australian Care Providers
01.2003 - 01.2008
- Company Overview: Aged/Disability Respite & Support
- Reception & computer work such as: Microsoft Word docs (eg. Tender submissions), Excel Spreadsheets (eg. Budget reports), Access Databases (staff&client lists), Powerpoint Presentations (Advertising), MYOB (Payroll for over 150 staff&Accounts, including reconciliation&BAS), Internet&email
- Petty Cash management, marketing, filing, Policy writing, photocopying, faxing, business correspondence, liaising with government organisations & Healthcare professionals
- Staff Rosters & Respite Bookings for in and out-of-home Support
- Field work as a Support Worker, specialising in aged care and people with Disabilities including Acquired Brain Injury and complex needs clients
- I also worked with the School Principal of 'Wilson Park' Public School to successfully set up&run a Pilot program - Vacation Care for children with High Needs support requirements
- Aged/Disability Respite & Support
Office Manager & Staff Coordinator
Australian Care Providers
01.2003 - 01.2008
- Company Overview: Aged/Disability Respite & Support
- Reception & computer work such as: Microsoft Word docs (eg. Tender submissions), Excel Spreadsheets (eg. Budget reports), Access Databases (staff&client lists), Powerpoint Presentations (Advertising), MYOB (Payroll for over 150 staff&Accounts, including reconciliation&BAS), Internet&email
- Petty Cash management, marketing, filing, Policy writing, photocopying, faxing, business correspondence, liaising with government organisations & Healthcare professionals
- Staff Rosters & Respite Bookings for in and out-of-home Support
- Field work as a Support Worker, specialising in aged care and people with Disabilities including Acquired Brain Injury and complex needs clients
- I also worked with the School Principal of 'Wilson Park' Public School to successfully set up&run a Pilot program - Vacation Care for children with High Needs support requirements
- Aged/Disability Respite & Support
Office Manager & Staff Coordinator
Respite Solutions
01.2002 - 01.2003
Office Manager & Staff Coordinator
Respite Solutions
01.2002 - 01.2003
Support Worker - Disabilities
On-Focus
01.1999 - 01.2001
- Working with people with high care needs and various disabilities in their homes, in Group Housing and in the community
- Providing support with personal care&transfers, budgeting, cooking, shopping and cleaning, money skills, work experience&training, and community participation
Support Worker - Disabilities
On-Focus
01.1999 - 01.2001
- Working with people with high care needs and various disabilities in their homes, in Group Housing and in the community
- Providing support with personal care&transfers, budgeting, cooking, shopping and cleaning, money skills, work experience&training, and community participation
Administrative Officer (Level Four)
Tursa Employment&Training
01.1999 - 01.2000
- Reception, filing, petty cash, written correspondence, liaising with government bodies, operation of the IES(Integrated Employment System), appointment-booking, resume' creations, client registration&assessment, mailing, poster&business card design, data entry, database&spreadsheet work, office machinery operation&maintenance, interviewing, E-mail/Internet&school visits to assist young Jobseekers
- I was also Employment Advisor for clients and the 'Job Contact' for employers–filling vacancies&advising employment options
Administrative Officer (Level Four)
Tursa Employment&Training
01.1999 - 01.2000
- Reception, filing, petty cash, written correspondence, liaising with government bodies, operation of the IES(Integrated Employment System), appointment-booking, resume' creations, client registration&assessment, mailing, poster&business card design, data entry, database&spreadsheet work, office machinery operation&maintenance, interviewing, E-mail/Internet&school visits to assist young Jobseekers
- I was also Employment Advisor for clients and the 'Job Contact' for employers–filling vacancies&advising employment options
Assistant Manager & Delivery Driver
Eagleboys Dial-a-Pizza
11.1997 - 12.1998
- Training & Supervising a staff of 18, rostering, conducting staff meetings, banking, payroll, machine ops/maintenance, pizza & other food product making, stock control and data entry, opening & closing the store, product ordering, implementing effective marketing strategies, professional customer relations in person & by phone, liaising with Head Office staff to assist in the effective running of the business
Assistant Manager & Delivery Driver
Eagleboys Dial-a-Pizza
11.1997 - 12.1998
- Training & Supervising a staff of 18, rostering, conducting staff meetings, banking, payroll, machine ops/maintenance, pizza & other food product making, stock control and data entry, opening & closing the store, product ordering, implementing effective marketing strategies, professional customer relations in person & by phone, liaising with Head Office staff to assist in the effective running of the business
Childcare Teacher
Matilda's Childcare Centre
01.1994 - 01.1997
- Programming for&evaluating children 0-6 years to enhance gross&fine motor skills, and to help prepare them for upcoming school life . Assessing child development, setting up activities and playing&interacting with children at a professional&friendly level, participation in team meetings
Childcare Teacher
Matilda's Childcare Centre
01.1994 - 01.1997
- Programming for&evaluating children 0-6 years to enhance gross&fine motor skills, and to help prepare them for upcoming school life . Assessing child development, setting up activities and playing&interacting with children at a professional&friendly level, participation in team meetings
Education
FIRST AID CERTIFICATE - undefined
StJohn's Ambulance
Lismore, NSW01.2018
Admin/Program Coordinator - undefined
CASPA (Child&Adolescent Specialist Programs&Accommodation)
Lismore, NSW01.2015
Client Liaison Administrator - undefined
Baptist Care
Coraki, NSW01.2013
RETURN TO WORK COORDINATOR CERTIFICATE - undefined
Cambridge Insurance
Sydney, NSW01.2008
VARIOUS WORKCOVER ACCREDITED OHS SHORT COURSES - undefined
Workcover
Lismore, NSW01.2008
CERTIFICATE IV - undefined
ASSESSMENT & WORKPLACE TRAINING
Lismore01.2000
BUSINESS (OFFICE ADMINISTRATION) CERT III - Medical Terminology, Legal Office Procedures
Casino College of TAFE
Casino, NSW01.1999
BACHELOR OF TEACHING (PRIMARY) - undefined
Southern Cross University
Lismore, NSW01.1992
HIGH SCHOOL CERTIFICATE - Year 12 - undefined
Casino High School
Casino, NSW01.1989
Skills
- Trivia
- Reading novels
- Volleyball
- Camping
- Fishing
- Home decorating
- Cooking
- Writing
- Illustrating children's books
- Windows
- MYOB
- Quickbooks
- Microsoft Office
- Adobe
- Anti-Virus Software
- Patient Database Systems
- Bluechip
- Provation
- Firstnet
- Surginet
- Healthroster
- Stafflink
- CRS
- ROB Recruitment
- Internet
- Multi-line Switchboard systems
- Networks
- WHS
- EEO
- Medical Terminology
- Operating kitchen machinery
- Operating school-based machinery
- Operating service station equipment
- Operating office equipment
- Operating retail equipment
- Cash register work
- Money handling
- Working Dough Mixer
- Ovens
- Tech-savvy
- Using computers
- Using Ipads
- Using tablets
- Using audio-visual equipment
- Using phones
- Using media players
- Current licence
- Own reliable vehicle
- Fully-insured vehicle
Timeline
Clinical Support Officer
Lismore Base Hospital
01.2019 - 08.2019
Clinical Support Officer
Lismore Base Hospital
01.2019 - 08.2019
ED Clerk/Receptionist
Casino Memorial Hospital&Lismore Base Hospital
01.2018 - 04.2018
ED Clerk/Receptionist
Casino Memorial Hospital&Lismore Base Hospital
01.2018 - 04.2018
Patient Support Officer
Lismore Base Hospital
06.2015 - Current
Patient Support Officer
Lismore Base Hospital
06.2015 - Current
Admin/Program Coordinator
CASPA
01.2013 - 01.2015
Admin/Program Coordinator
CASPA
01.2013 - 01.2015
Client Liaison Administrator
Baptist Care
01.2011 - 01.2013
Client Liaison Administrator
Baptist Care
01.2011 - 01.2013
Hotel Manager/Administrator
Casino Motor Inn
01.2009 - 01.2011
Hotel Manager/Administrator
Casino Motor Inn
01.2009 - 01.2011
Election Official
NSW Electoral Commission
01.2008 - 01.2019
Election Official
NSW Electoral Commission
01.2008 - 01.2019
Office Manager & Staff Coordinator
Australian Care Providers
01.2003 - 01.2008
Office Manager & Staff Coordinator
Australian Care Providers
01.2003 - 01.2008
Office Manager & Staff Coordinator
Respite Solutions
01.2002 - 01.2003
Office Manager & Staff Coordinator
Respite Solutions
01.2002 - 01.2003
Support Worker - Disabilities
On-Focus
01.1999 - 01.2001
Support Worker - Disabilities
On-Focus
01.1999 - 01.2001
Administrative Officer (Level Four)
Tursa Employment&Training
01.1999 - 01.2000
Administrative Officer (Level Four)
Tursa Employment&Training
01.1999 - 01.2000
Assistant Manager & Delivery Driver
Eagleboys Dial-a-Pizza
11.1997 - 12.1998
Assistant Manager & Delivery Driver
Eagleboys Dial-a-Pizza
11.1997 - 12.1998
Childcare Teacher
Matilda's Childcare Centre
01.1994 - 01.1997
Childcare Teacher
Matilda's Childcare Centre
01.1994 - 01.1997
FIRST AID CERTIFICATE - undefined
StJohn's Ambulance
Admin/Program Coordinator - undefined
CASPA (Child&Adolescent Specialist Programs&Accommodation)
Client Liaison Administrator - undefined
Baptist Care
RETURN TO WORK COORDINATOR CERTIFICATE - undefined
Cambridge Insurance
VARIOUS WORKCOVER ACCREDITED OHS SHORT COURSES - undefined
Workcover
CERTIFICATE IV - undefined
ASSESSMENT & WORKPLACE TRAINING
BUSINESS (OFFICE ADMINISTRATION) CERT III - Medical Terminology, Legal Office Procedures
Casino College of TAFE
BACHELOR OF TEACHING (PRIMARY) - undefined
Southern Cross University
HIGH SCHOOL CERTIFICATE - Year 12 - undefined
Casino High School
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