Belinda Gibson
Heidelberg,VIC
Summary
Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and work ethic. Industrious hospitality all rounder and horticulturalist offering 15 years of customer service.
Overview
10
10
years of professional experience
Work History
Garden Consultant
Self Employed
Melbourne, VIC
04.2024 - Current
- Enhanced garden aesthetics by designing and implementing creative landscaping plans.
- Improved soil quality for healthier plants by conducting thorough soil analysis and recommending appropriate amendments.
- Increased client satisfaction by providing personalized garden consultations, addressing unique needs, and preferences.
- Collaborated with clients to select suitable plants, considering factors such as climate, sunlight exposure, and maintenance needs.
- Optimized garden spaces through effective space planning and strategic plant placement.
- Educated clients on proper plant care techniques, ensuring long-term success of their gardens.
Garden Sales Associate
Dig Emporium
Fitzroy, VIC
10.2023 - Current
- Boosted store revenue through upselling and cross-selling techniques.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Maintained cleanliness of the garden center by sweeping floors, dusting shelves, emptying bins.
Restaurant Supervisor
Firebird
Prahran, VIC
02.2021 - 07.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Restaurant Venue Manager
Hanoi Hannah Vol.II
Elsternwick, VIC
02.2020 - 02.2021
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Restaurant Manager
Hanoi Hannah Vol.II
Elsternwick, VIC
12.2017 - 02.2020
Wait Staff Member
Saigon Sally
Windsor, VIC
09.2015 - 12.2017
Wait Staff Member
Mrs Jones Restaurant And Bar
Devonport, TAS
03.2014 - 08.2015
Education
Certificate III - Horticulture
Melbourne Polytechnic
Fairfield, VIC06-2024
High School Diploma -
Don College
Devonport, TAS09-2011
Skills
- Customer Service and Assistance
- Mentoring
- Service Quality
- Team Collaboration
- Workflow Efficiency
- Active Listening
Timeline
Garden Consultant
Self Employed
04.2024 - Current
Garden Sales Associate
Dig Emporium
10.2023 - Current
Restaurant Supervisor
Firebird
02.2021 - 07.2023
Restaurant Venue Manager
Hanoi Hannah Vol.II
02.2020 - 02.2021
Assistant Restaurant Manager
Hanoi Hannah Vol.II
12.2017 - 02.2020
Wait Staff Member
Saigon Sally
09.2015 - 12.2017
Wait Staff Member
Mrs Jones Restaurant And Bar
03.2014 - 08.2015
Certificate III - Horticulture
Melbourne Polytechnic
High School Diploma -
Don College
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