Belinda Gilbert

• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
• Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
• Implemented behavior management techniques when required for the safety of both clients and staff members involved.
• Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
• Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
• Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
• Kept detailed daily logs with care actions, patient behaviours, and incidents.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Conducted in-home visits to provide supportive services.
• Provided patient and family education on available resources and self-care strategies.
• Developed partnerships with community organizations to expand services and referrals.
• Drove clients safely to social activities and appointments.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Streamlined the ordering process by implementing an organized system for tracking design requests, reducing errors and increasing productivity.
• Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
• Enhanced client satisfaction by executing memorable and well-organized events.
• Managed budgets effectively, providing cost-saving solutions without sacrificing event quality.
• Streamlined event planning processes to improve efficiency and reduce client stress.
• Guided clients in making informed decisions regarding budget allocation by presenting them with detailed cost breakdowns.
• Brainstormed and implemented creative event concepts and themes.
• Performed event coordination for larger parties and gatherings.
• Coordinated florists, photographers, and musicians for events.
• Managed event logistics and operations.
• Consulted with customers to determine objectives and requirements for events.
• Inspected event facilities to confirm conformance to customer requirements.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Implemented protocols and procedures to effectively manage planning process.
• Fulfilled contractual obligations for rehearsal and day of event coordination.

• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Implemented effective financial management practices, improving cash flow and profitability.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Developed comprehensive training programs for employees to enhance skills and improve productivity.
• Improved safety standards by regularly reviewing protocols and implementing necessary updates.
• Contributed positively to the local community through involvement in various events or charitable organizations.
• Managed day-to-day business operations.
• Assessed income and expenses and adapted plans to improve profit levels.
• Trained and motivated employees to perform daily business functions.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Prepared annual budgets with controls to prevent overages.
• Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Trained new employees on proper protocols and customer service standards.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Tailored lesson plans for students with emotional and cognitive disabilities.
• Assisted the classroom teacher in supervising indoor and outdoor activities.
• Assisted in preparing reports and paperwork for the team leader.
• Identified warning signs of emotional or developmental problems and reported to teacher and head of EA department.
• Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
• Reported on student progress, behavior and social skills to head of EA department.
• Graded tests and papers and recorded grades for teaching staff.
• Established clear objectives for all lessons, units, and projects.
• Adapted teaching methods and materials to meet students' varying needs.
• Encouraged students to persevere with challenging tasks.
• Communicated with peers, colleagues, administrators, and teachers to meet and exceed teaching goals.
• Created engaging and dynamic lessons with an emphasis on improving students’ written and verbal communication skills.
• Proofread and evaluated students' writing and gave feedback.
• Administered and graded tests in order to evaluate students' progress.

Young Pregnant and Very Excited (YPAVE) -  age range 12 to 20
Program Leader and Coordinator: Deborah Hathway

• Referred participants to social services agencies.
• Maintained regular contact with participants, including home visits'.
• Obtained and supplied information for the program Coordinator to provide best possible guidance to participants.
• Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
• Supported participants and families in coping with personal and financial problems.
• Maintained headcount and attendance sheets.
• Assisted in creating an interactive atmosphere to maintain participant interest and facilitate learning.
• Chaperoned 5 events and activities each semester.
• Pursued professional development activities to broaden and deepen knowledge of content and parenting skills.
• Acted as a positive role model for participants and colleagues.
• Communicated with peers, colleagues, administrators, to meet and exceed programme goals.
• Helped the supervisor establish and monitor individual and program objectives.
• Instructed students on a variety of skills, including cooking, budgeting, and parenting.
• Fostered reasoning and problem solving through active exploration games and activities.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Gave one-on-one attention to children and babies while maintaining overall focus on the entire group.

• Encouraged good behaviors using the positive reinforcement method.
• Established a safe play environment for the children, Adolescents. and Seniors.
• Organized and engaged in recreational activities such as games,  puzzles, and pre-scheduled activities.
• Addressed behavioral and learning issues with management and team leaders.
  
• Engaged with children on an individual basis in a pleasant manner.
• Oversaw inventory and office supply purchases.
• Oversaw daily office operations for a staff of 5 employees.
• Liaised with vendors to order and maintain an inventory of office supplies.
• Added new material to file records and created new records.
• Assisted with receptionist duties, file organisation, and research and development.

• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
• Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Scanned documents and saved in database to keep records of essential organizational information.
• Created and maintained data entry logs to track data entry activities.
• Coded and processed applications into required electronic formats.