Belinda Hay

• Assisted in the coordination of dental treatment plans for patients.
• Created and maintained patient records, including insurance information, medical histories, and x-ray results.
• Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
• Managed appointment scheduling for all clinic staff members.
• Conducted follow-up calls to confirm appointments.
• Verified patient insurance coverage prior to treatments or procedures being performed.
• Coordinated billing activities with both patients and insurance providers.
• Worked closely with dentists to ensure proper services were provided to each patient.
• Performed administrative duties such as filing, photocopying, scanning documents.
• Answered phone calls from current and prospective patients regarding their inquiries about treatments or procedures offered by the practice.
• Prepared financial estimates for proposed treatments in consultation with dentists.
• Processed payments from patients for services rendered.
• Generated reports related to patient visits and other data points as needed.
• Collected pre payments/deposits from patients and arranged payment schedules.
• Verified, updated and entered patient information into system.
• Arranged documents for insurance claims.
• Scheduled dental appointments for patients using appointment software EXACT.
• Answered and managed incoming calls and emails.
• Demonstrated proficiencies in telephone, e-mail, and front-desk reception within high-volume environment.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Presented laboratory or diagnostic results to appropriate staff.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Transcribed recorded practitioners' diagnoses and recommendations into medical records.

General Anaesthetic:

• Arranged hospital admissions for patients as required at Mater, Hyde Park and Casey Dentists Surgical Suite.
• Maintained detailed records of all anesthetics administered to patients throughout their procedure.
• Provided post-anesthesia care to patients after their surgery was completed.
• Observed patient's response to various types of anesthetics and reported any adverse reactions to the Anesthesiologist immediately.
• Utilised personal protective equipment such as gowns, masks, gloves when handling hazardous materials related to anesthesia services.
• Educated patient's family members about pre-operative instructions prior to surgery.
• Responded quickly and appropriately to requests from surgeons or nurses during a procedure.
• Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
• Coordinated and set up supplies and equipment for planned procedures.
• Assisted with whole range of outpatient patient procedures.
• Monitored patients' progress during post-anesthesia period to document findings.
• Delivered post-operative care to patients by assisting with acute pain management according to existing protocols.
• Coordinated with physicians, nurses, and other hospital staff to ensure proper admission of patients.
• Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
• Assisted with creating new policies and procedures related to patient admissions processes.
• Monitored availability throughout the facility to ensure timely placement of admitted patients.
• Assisted with managing waitlists for outpatient services.
• Organised meetings between family members/caregivers and doctors for admitted patients.
• Helped patients with admissions process.

• Answered incoming calls in a professional and polite manner, responding to patient queries or directing them to the relevant department.
• Organised daily office operations such as filing paperwork & ordering supplies.
• Maintained reception area cleanliness and tidiness.
• Assisted with administrative tasks such as data entry into company databases.
• Provided support for executive staff members by scheduling appointments.
• Created spreadsheets to track patient information such as Monthly New patient tracking.
• Responded promptly to emails from patient and other departments within the organisation.
• Writing reports for Dentists referring patients to specialists for further examination/assessment.
• Coordinating referral appointments from specialists.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Established customer service standards and monitored staff compliance.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Analysed financial data to identify areas of improvement.
• Maintained accurate records of employee performance reviews.
• Created weekly work schedules for store personnel.
• Managed daily banking activities such as deposits and withdrawals.
• Prepared monthly reports on sales figures, expenses, profits.
• Provided feedback on marketing campaigns to improve effectiveness.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Identified needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated with others to discuss new opportunities.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.