Belinda Holness
Rockhampton ,QLD
Summary
Versatile Deli Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 3-year career in service . Known for excellent attention to detail and great work ethic.
Overview
3
3
years of professional experience
Work History
Service Deli Specalist
Drakes
Glenmore, QLD
09.2021 - Current
- Developed and implemented specialized procedures for customer
- Provided technical support for customers in resolving
- Created training materials for new hires on the company's procedures
- Assisted in developing strategies to increase customer
- Exercised versatility in fast-paced, agile
- Assisted customers with selecting and purchasing deli items.
- Organized and maintained deli cases, shelves, and displays to ensure freshness of products.
- Ensured quality standards were met for all food items prepared in the deli area.
- Prepared salads, sandwiches, wraps, and other hot foods according to customer orders.
- Maintained cleanliness of all areas in the deli department including counters, equipment, floors.
- Restocked shelves with fresh product as needed throughout the day.
- Operated slicers, grinders, mixers, scales and other kitchen equipment in accordance with safety procedures.
- Adhered to health codes while preparing food items by wearing gloves and proper hair restraints.
- Utilized knowledge of various meats and cheeses to assist customers in making selections.
- Provided exceptional customer service at all times when interacting with customers or answering questions about products or services.
- Checked expiration dates on all products to ensure freshness before stocking shelves or serving customers.
- Monitored temperature logs for refrigerators and freezers throughout the day to ensure food safety regulations were being followed.
- Greeted each customer in a friendly manner upon entering the store or approaching the counter.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Managed closing duties such as cleaning work areas and restocking shelves after shift ended.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.):
- Organized ingredients and restocked supplies to prepare for busy periods.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Offered samples to promote and upsell specials.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
Glenala State High School
Brisbane, QLD12-2003
Skills
- Self Motivation
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Multitasking
- Time Management
- Reliability
- Problem-Solving
- Team building
Timeline
Service Deli Specalist
Drakes
09.2021 - Current
Glenala State High School
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