Belinda House
Karratha,WA
Summary
I am seeking a position where I can develop and excel whilst giving my best to an employer. I am an effective communicator with the ability to communicate. I am a friendly, loyal and dedicated individual with a bright, bubbly personality who has an ambition to succeed in any given environment. Attention to detail and a clear and concise knowledge of all aspects of health and safety, I always make this a priority in everything I do.
Dependable & effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Looking for a career change.
Overview
31
31
years of professional experience
Work History
Phlebotomist & Drugs of Abuse Testing
PathWest Laboratory Medicine WA, Media
11.2019 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Followed departmental policies and procedures for safety and sanitation.
- Kept up-to-date with industry trends and competitor offerings, staying ahead of the market curve.
Family Duties & House Cleaning
08.2017 - Current
Café Assistant / Barista
Muffin Break
01.2014 - 01.2017
- Provided excellent customer service to ensure customer satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Daily banking and end of day reconciliation
- Stock ordering and stock control
- Supervision and training of juniors and new employees
Administration / Accounts
The Peel Safety Institute
03.2011 - 08.2013
- General office duties
- Issuing high risk licenses and certificates
- Liaising with students
- Customer relations, marketing
- Pay roll - MYOB
- Accounts Payable / Receivable & Banking
- Ordering of stock as required
Machine Operator
Superior Linen
06.2010 - 02.2011
- Operating industrial washing machines/dryers & ironing presses
- Sorting dirty laundry
- Unloading laundry delivery vans and reloading
- Organising paperwork for deliveries and collection schedules
- Answering phones and taking orders
Cafe Manager
Pelicans on the Murray
09.2007 - 03.2010
- Customer service
- Stock control
- Staff rostering & supervision
- Cooking, cleaning and end of day lock up
- End of day banking reconciliation & banking
Dairy Farmer
Self Employed - Tasmania
01.1994 - 01.2006
- General farming duties
- Bookkeeping
- Milking of cows
- Feeding livestock
Education
Certificate IV - TRAINING & ASSESSMENT
CertIV TAE
South Metropolitan Tafe RockinghamCollect Specimens For Drugs Of Abuse Testing - Department of Corrections
North Metropolitan Health Services
Perth, WA06.2021
Certificate III - Pathology Collection Services
North Metropolitan Health Services
Perth, WA11.2019
Certificate IV -
Business
01.2012
Certificate -
High Risk License
01.2012
Skills
- Excellent customer service skills
- Excellent time management skills
- Excellent organisational skills
- Certification of high-risk licensing
- Responsible Service of Alcohol
- Venipuncture
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Data entry
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Quality control guidelines
- Sample storage
- Adaptable approach
- Medical records management
- Medical office administration
- Quality assurance
- Medical records maintenance
- Staff management
- Personal protective equipment usage
- Health and safety
- Technical troubleshooting
- Emergency response training
- Regulatory compliance
- Communication
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizational skills
- Excellent communication
- Problem-solving
- Decision-making
- Certified in CPR/AED
- Task prioritization
- CPR/AED
- Data confidentiality
- Multitasking
- Interpersonal communication
- Team leader
- Active listening
- Goal minded
- Staff phlebotomy training
- Staff collaboration
- Workload management
- Relationship building
- Analytical thinking
- Written communication
- Appointment scheduling
Timeline
Phlebotomist & Drugs of Abuse Testing
PathWest Laboratory Medicine WA, Media
11.2019 - Current
Family Duties & House Cleaning
08.2017 - Current
Café Assistant / Barista
Muffin Break
01.2014 - 01.2017
Administration / Accounts
The Peel Safety Institute
03.2011 - 08.2013
Machine Operator
Superior Linen
06.2010 - 02.2011
Cafe Manager
Pelicans on the Murray
09.2007 - 03.2010
Dairy Farmer
Self Employed - Tasmania
01.1994 - 01.2006
Certificate IV -
Business
Certificate -
High Risk License
Certificate IV - TRAINING & ASSESSMENT
CertIV TAE
Collect Specimens For Drugs Of Abuse Testing - Department of Corrections
North Metropolitan Health Services
Certificate III - Pathology Collection Services
North Metropolitan Health Services
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