Summary
Overview
Work History
Education
Skills
Timeline
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Belinda Hutchens

Freeling,SA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Allianz
Adelaide, SA
06.2022 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Assistant Cook

Estia Health
Salisbury East, SA
05.2018 - 10.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Housekeeper

Discovery Parks
Nurioopta, SA
11.2017 - 05.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Food Service Assistant

Barossa Village
Barossa, SA
01.2017 - 10.2017
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Monitored food preparation and offered feedback on portion size and presentation.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Food Service Assistant

Southern Cross Group
, SA
09.2014 - 01.2017
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Monitored food preparation and offered feedback on portion size and presentation.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared orders on trays for dine-in orders or in bags for takeout orders.
  • Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Education

High School Diploma -

Elizabeth City High School
Elizabeth, SA
12.1996

Skills

  • Flexible & Adaptable
  • Collaboration
  • Self-Motivated
  • Decision Making
  • Responsible
  • Data Entry
  • Teambuilding
  • Good listening skills
  • Active Listening
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Upselling Products and Services

Timeline

Customer Service Specialist

Allianz
06.2022 - Current

Assistant Cook

Estia Health
05.2018 - 10.2021

Housekeeper

Discovery Parks
11.2017 - 05.2018

Food Service Assistant

Barossa Village
01.2017 - 10.2017

Food Service Assistant

Southern Cross Group
09.2014 - 01.2017

High School Diploma -

Elizabeth City High School

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Belinda Hutchens