Belinda Jarman
Moonbi,NSW
Summary
Accomplished Therapeutic Support Manager with a proven track record at Lifestyle Solutions, excelling in staff training and therapeutic care. Demonstrated expertise in fostering team collaboration and enhancing client independence, achieving top audit results. Skilled in TCI techniques and conflict management, adept at creating positive, inclusive environments and advocating effectively for staff and clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Therapeutic Support Manager
Lifestyle Solutions
Tamworth, NSW
01.2021 - Current
- Trained new employees on company policies and procedures related to customer service.
- Proposed or approved modifications to Behaviour Support Plans.
- Participated in intra-agency meetings with NDIS and other external stakeholders.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Led monthly team meetings to communicate client needs and updates, review plans, and discuss strategies to address challenging behaviours.
- Ensured compliance with company policies, procedures, and DCJ regulations.
- Managed daily operations of the residential placement, including staff rosters and payroll.
- Remained calm and professional in stressful circumstances, and effectively de-escalated, utilising TCI techniques.
- Recruited and trained new employees to meet job requirements.
- Fostered positive and inclusive team culture for support staff.
- Excelled at audit time, and came out on top each time.
- Advocating for both staff and clients.
- Focused on independent living skills and preparing clients for the next transition phase.
DAA Manager
Discount Drug Store (Mahony Group)
Tamworth, NSW
03.2017 - 01.2021
- Managed medication inventory, including ordering and restocking medications as necessary.
- Packed, prepared, and managed webster/blister packs for 500+ clients.
- Liaised daily with doctors and practitioners regarding medication changes and script renewals.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Ensured compliance with all federal, state, and local laws, and company policies related to pharmacy operations.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Maintained proper storage and security conditions for drugs.
- Trained new technicians and oversaw the webster pack operations
Pharmacy Technician
The Centre Pharmacy Kootingal
Kootingal, NSW
01.2015 - 03.2017
- Counseled patients on proper medication usage and potential side effects.
- Prepared, packed, and managed Webster/blister packs for private clients and a local aged care facility.
- Delivered Webster packs weekly to an aged care facility.
- Completed in-house assessments and referred clients to external services based on their needs.
- Trained and supervised pharmacy technicians in the Webster (DAA) operations room.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Managed the filing of prescriptions, both electronically and manually.
- Improved inventory management procedures to reduce overhead, back orders, and overstock.
- Maintained proper storage and security conditions for drugs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Operated cash registers to accept payments from customers.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided customer service to patients by answering questions about medications and health-related topics.
Education
Some College (No Degree) - School Certificate - 4 Subjects
Wanganui High School
Wanganui, New ZealandSkills
- Therapeutic care
- OOHC - residential care experience
- Flexible schedule
- Customer service expertise
- Staff training
- Teamwork and collaboration
- Communications support
- Customer service
- Team building
- Staff management
- Employee development
- Training and mentoring
- Documentation skills
- Verbal and written communication
- Conflict management
- Empathy
- Active listening abilities
- rapport-building
- Understanding of child protection principles and safeguarding/child-safe standards
- Cultural Awareness
- Trained in TCI techniques
Affiliations
- Camping enthusiast
- Gym user - past personal trainer
- WIRES volunteer
- Foster parent
Accomplishments
- Bachelors Degree in Community Services - 2021 - 2026
- Certificate IV in Mental Health - 2021
- Certificate IV in Youth Work - 2019
- Pharmacy Technician Level 5 - 2013
- Certificate in Personal Training - 2016
- Retail Level 3 - 2011
Certification
2025 - Medication Competency
2025 - FASD (Fetal Alcohol Spectrum Disorder training)
2024 - Staying connected when emotions run high
2024 - Code of Conduct training
2024 - ASIST (Applied Suicide Intervention Skills training)
2024 - FIRST AID and CPR
2023 - ACWA - New Managers and Coordinators
2023 - ACWA - Writing case notes and documentation
2023 - Mental health first aid
2022 - Cultural Development Training for Cultural Support Plans
2022 - CPA Assist clients with medications
2020 - Foster Care - child protection workshop
2019 - SMART
Timeline
Therapeutic Support Manager
Lifestyle Solutions
01.2021 - Current
DAA Manager
Discount Drug Store (Mahony Group)
03.2017 - 01.2021
Pharmacy Technician
The Centre Pharmacy Kootingal
01.2015 - 03.2017
Some College (No Degree) - School Certificate - 4 Subjects
Wanganui High School
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