Managing 11 Care Advisors and3 Care co -ordinators.
Developed strong relationships with community resources to better serve client needs and provide seamless care transitions.
Mentored Care Advisors, sharing expertise in best practices and fostering professional development.
Recruitment
Engaging and collaborating with multiple stakeholders, example: clients and their families,Allied Health Professionals, Medical Practitioners as well as Government Agencies.
Resolving complaint/feedback within the organization as well as the commission in collaboration with colleagues.
Ongoing reviews of care Plans ensuring the best client outcomes are being achieved.
Performance management and regular performance reviews.
Care Advisor
Mercy Health Home Care
03.2019 - 05.2021
Developed strong relationships with patients and families, fostering trust and open communication.
Educated patients on self-care management, promoting independence and autonomy in their daily lives.
Conducted comprehensive assessments, identifying individual needs and resources for optimal care.
Provided crisis intervention when necessary by employing active listening skills while assessing risk levels.
Owner/manager Barwon Heads Newsagency
Self Employed
03.2010 - 12.2018
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Built rewarding relationships with suppliers and employees.
Sponsored community groups in the local area.
Trained and motivated employees to perform daily business functions.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Midwife/ Div 1 Nurse Casual Nurse Bank
Barwon Health
02.2005 - 03.2010
Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
Worked in special Care nursery, caring for infants and their families.
Midwife/ Div 1 Nurse
Monash Medical Centre
02.2000 - 03.2005
Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
Kept accurate medical records by documenting patient prenatal care, labor and delivery and postpartum care.
Empowered mothers to make informed decisions about their care through comprehensive education on pregnancy, childbirth, and newborn care.
Supported families during the grieving process following pregnancy loss or infant death with empathetic emotional support and resource referrals for ongoing counselling services.
Managed fetal distress and delivery complications calmly to provide safety to mothers and babies.
Performed neonatal assessments by checking baby's vital signs and performing physical exams to determine overall health at birth.
School Nurse Casual
Kardinia International College
02.1996 - 11.1999
Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
Managed immunization compliance within the school population to prevent the spread of communicable diseases.
Screened for infectious diseases to help prevent spreading within school community.
Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
Assessed student health and identified potential health concerns to provide appropriate care.
Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
Owner/manager Reception Venue
Self Employed
11.1993 - 09.1999
Met with Clients, ensuring their requirements for the event they were planning were met. Events such as conferences, weddings and art exhibitions were held in our venue that was a Historic Home.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Div 1 Nurse Emergency
Royal Childrens Hospital
02.1984 - 12.1991
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed routine wound care and dressing changes on schedule.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Div 1 Nurse
Southend Medical Centre, Aged Care Facility
02.1982 - 02.1984
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed routine wound care and dressing changes on schedule.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally