Belinda Kitchen/Dove
Cheltenham,VIC
Summary
Elevating client well-being at Claro, I harnessed empathy and problem-solving to develop trusted relationships and enhance independence among individuals with disabilities. Leveraging meticulous documentation skills and a compassionate approach, I spearheaded interventions that resulted in measurable improvements in client functioning, affirming my commitment to excellence in disability support.
Overview
14
14
years of professional experience
Work History
Disability Support Worker
Claro
09.2019 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Adhered to company requirements for patient interactions and care standards.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Disability Support Worker
Konnections
03.2011 - 01.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assessed risk factors of patients and made referrals for further services.
- Collaborated with healthcare providers to drive continuity of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Facilitated family meetings to discuss patient care plans.
- Managed caseload to satisfy multiple patients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
2IC Manager
Genu
01.2013 - 01.2018
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Conducted thorough performance evaluations based on quantitative metrics as well as qualitative insights to ensure a fair and transparent appraisal system.
- Coordinated with HR teams to attract top talent through recruitment drives while retaining existing employees through retention programs.
- Championed quality assurance programs to maintain consistency in product offerings, service delivery, and overall customer experience.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Residential Support Worker
Genu
01.2013 - 01.2014
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Monitored client medications and adherence to individual treatment plans.
- Helped build important life skills such as cooking and cleaning.
Education
Year11 -
Caulfield Secondary College
Caulfield, VIC12.1988
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Relationship building
- Disability awareness
- Documentation skills
- Documentation and reporting
- Client confidentiality
- Incident reports
- Disability services
- Mobility support
- Meal planning
- Computer skills
- Health and safety
- Daily living requirements
- Individual support plans
- Household chores
- Dressing assistance
- Creative thinking
- Risk assessments
- Family communication
- Emotional support
- Transportation assistance
- Team leadership
- Social skills development
- Safety management
- Personal growth support
- Client transportation
- Feeding assistance
- Medication organization
- Grooming support
- Client needs assessment
- Behavior support plans
- Flexible schedule
- Recreational activities
- Housekeeping skills
- Progress documentation
- Lifestyle support
- Respite care
- Positive reinforcement
- Community integration
- Life skills training
- Care documentation
- Individualized support plans
- Family liaison
- Visual impairment support
- Hearing impairment support
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Compassionate care
- Client advocacy
- Medication administration
- Conflict resolution
- Report writing
- Cultural awareness
- Boundary setting
- Physical assistance
- Toileting assistance
- Emotional support & companionship
- Health meals and snacks
- First aid and CPR
- Healthcare resource support
- Hygiene assistance
- Medication schedules
- Personal care assistance
- Documentation and recordkeeping
Accomplishments
I completed my certificate 4 in disability on 13/09/2013.
I was nominated for employee of the year in 2017
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Timeline
Disability Support Worker
Claro
09.2019 - Current
2IC Manager
Genu
01.2013 - 01.2018
Residential Support Worker
Genu
01.2013 - 01.2014
Disability Support Worker
Konnections
03.2011 - 01.2019
Year11 -
Caulfield Secondary College
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