Summary
Overview
Work History
Education
Skills
Timeline
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Belinda Lam

Adelaide,SA

Summary

I am currently employed at AnglicareSA as a Workforce Rostering Officer – I am committed to expanding and honing my customer service skills through service environments. I thrive in fast paced, ambiguous environments and enjoy chomping into tricky problems through research and playful experimental design. I have over 7 years’ experience working in customer service over 4 years rostering experience and have acted as a team player to provide the most efficient service possible. I welcome the opportunity to apply my years of customer service and experience to a new workplace, and to utilise my skills to deliver exceptional customer service for your company.

Overview

9
9
years of professional experience

Work History

Workforce Rostering Officer

AnglicareSA
05.2023 - Current
  • Creating, managing and updating rosters, ensuring sufficient coverage for services.
  • Ensuring shifts are adequately staffed, minimising disruptions to service deliveries.
  • Optimising rosters to maximise efficiency and resource utilisation.
  • Maintaining clear and timely communication with staff regarding schedules and any changes.

Allocations Officer

Your Nursing Agency
10.2021 - 04.2023
  • Demonstrating interpersonal skills and the ability to liaise with clients, carers and other service providers as required.
  • Providing exemplary customer service to hospitals and community care services as required via phone and email.
  • Working with other administration officers to roster new clients.

Customer Services Officer

First Mortgage Services
04.2020 - 06.2021
  • Processing consent and discharging of mortgages.
  • Liaising with clients, lawyers and external stakeholders.
  • Working with other administration officers to roster new clients.
  • Handling clients’ mortgage related enquiries through pre-application and post settlement.

Beautician

Paris Nails and Beauty
02.2017 - 12.2020
  • Administering body and skin care.
  • Perform reception duties (receive booking and arrange appointments).
  • Maintain client records.
  • Provide advice on and sell cosmetic products and related beauty equipment.

Customer Service Representative

Commonwealth Bank
11.2018 - 02.2020
  • Open and maintain customer accounts by recording account information.
  • Maintain financial accounts by processing customer adjustments.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up ensure resolution.
  • Keep records of customer interaction, process customer accounts and file documents.

Sales Assistance

SA Lounge Suites
01.2016 - 01.2016
  • Providing customer service.
  • Open and close down procedures of cash registers.
  • Assisting with product enquiries.
  • Merchandising of stock and special items.

Education

Bachelor of Marketing & Communication -

University of South Australia
01.2017

Stage 1 & 2 SACE - undefined

Seaton High School
01.2012

Skills

  • Communication Skills – Written & Verbal
  • Exceptional customer service delivery skills within Acute & Aged care
  • Demonstrated ability as a team player working positively to enhance team operations
  • Ability to provide continuous and calm service under pressure and manage competing demands
  • Strength in administrative skills with high level of attention to detail relating to rostering and reporting
  • Systems capability in the use of Microsoft Office Suite and multiple rostering software packages, or similar

Timeline

Workforce Rostering Officer

AnglicareSA
05.2023 - Current

Allocations Officer

Your Nursing Agency
10.2021 - 04.2023

Customer Services Officer

First Mortgage Services
04.2020 - 06.2021

Customer Service Representative

Commonwealth Bank
11.2018 - 02.2020

Beautician

Paris Nails and Beauty
02.2017 - 12.2020

Sales Assistance

SA Lounge Suites
01.2016 - 01.2016

Stage 1 & 2 SACE - undefined

Seaton High School

Bachelor of Marketing & Communication -

University of South Australia

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Belinda Lam