Belinda Ledua

• Developed key relationships with our community, providing exceptional service, support, and care to foster long-term partnerships.
• Managing invoicing, client funding, and financial records for a portfolio of clients. Coordinating payments and resolving funding discrepancies with the NDIS.
• Proactively communicating with our community to understand their funding allocations and budgets, and how to work within the specific guidelines of their individual plans.
• Working collaboratively with internal and external teams, with the goal of providing the ultimate in supportive and helpful experiences for our community.
• Investigating, problem-solving, and educating in the pursuit of becoming a safe, trusted, and reliable resource to our community.
• I'm a trusted team member, as there are only two of us in our direct team I've been trusted to manage the workload for the whole Agency Managed ledger at times when my leader is unavailable.

Key Competencies: By nature, I am empathetic, kind, and warm, almost to a fault. During my time in my current role, I am so grateful to have been that person on the end of a call or email that makes someone's really heavy day a little lighter, through care and compassion. I will always do my best to deliver on what I have said, to build trust, and to have our community's best interests in front of mind, without exception.

• Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
• Expanded knowledge of anatomy, alignment principles, and sequencing through continuous education and professional development opportunities.
• Developed strong relationships with clients through consistent communication, addressing concerns, and offering support throughout their yoga journey.
• Promoted mindfulness and stress reduction through the integration of meditation techniques in classes.
• Provide one on one yoga and meditation spaces, using the breath and movement as yoga therapy

Key Competencies: Engage with students and build strong rapport, providing a safe, comfortable and supportive space to practice, learn and explore the gift of peace that yoga and meditation allows.

• Working in a demanding reception/customer service environment with clients from vulnerable and diverse backgrounds and cultures, showing respect, courtesy and fairness
• Plan and prioritise a busy workload, working efficiently to achieve set outcomes
• Support the delivery of services to meet and exceed operational benchmarks
• Work with integrity and engage with the client to deliver a positive customer experience, assisting applicants and tenants to understand internal and external services available to them
• Key Competencies: Relying heavily on kind, supportive and caring nature to provide the best outcome for clients with a social purpose, providing a high level of attention to detail and focus to ensure tasks are delivered efficiently and correctly.

• Work with the Sales Department to cross check sales/service requests, order parts and liaise with supervisor and clients to book service calls
• Schedule jobs and re-route technicians from booked jobs to urgent breakdowns, re-scheduling booked jobs for a later date
• Work with technicians onsite to ensure all required equipment and parts are provided, rectifying any site issues
• Manage incoming/outgoing parts and work with vendors and internal parties to resolve invoice discrepancies, and liaise with internal/external suppliers to organise timely deliveries to meet customers’ expectations on ETA’s
• Calculate job costs based on customer contracts, process invoices, send site relevant documentation to the customer
• Monthly forecasting, meeting and exceeding set targets by ensuring system data is clean and accurate
• Key Competencies: Viewing the customer and their needs as my number one priority, delivering on and exceeding expectations by utilising effective communication, time management and critical thinking and in a high-pressure environment. Continuing to build trust and rapport in internal and external relationships for mutually beneficial outcomes.

• Maintaining delivery and production schedules
• Liaising with builders, estimators and transport to organise daily schedules
• Ensuring sufficient workload spread amongst departments
• Rectifying site issues
• Reporting, stocktake and ordering of stock (for site and internal)
• General office duties
• Key Competencies: Utilising time management skills in high-pressure environment to complete set tasks, building trust and rapport with internal and external workers to achieve deadlines, multi-tasking, following procedures and processes, reporting and providing administrative support across multiple divisions within the company.