Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BELINDA LEE

ASPENDALE GARDENS,VIC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Call Taker

Triple Zero
Burwood East, Vic
02.2024 - 06.2024
  • Recorded customer information accurately into database system.
  • Ensured adherence to company policies regarding privacy regulations.
  • Resolved customer complaints in an efficient and timely manner.
  • Processed requests for information or services from customers on the phone.
  • Demonstrated strong listening skills when interacting with customers over the phone.
  • Fast typing skills
  • An exceptional calm nature and skill to remain calm in elevated situations
  • Taking on feedback in a highly stressful environment
  • Empathy and kindness along with precise listening skills

Administrative Manager

MTX Couriers
Braeside, Vic
06.2010 - 02.2013
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
  • Reviewed incoming emails and responded accordingly within established timelines.
  • Developed effective filing systems to store confidential documents securely.
  • Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
  • Resolved complex problems related to administrative processes in a timely manner.
  • Customer service officer, delegating of all the local and interstate deliveries.
  • Ability to collect all invoice amounts, involving reconciliations and problem solving.
  • Constant, word, excel, outlook.
  • Just started learning MYOB

Hairdresser

Baileys Hair Salon
Black Rock, Vic
11.2008 - 06.2010
  • Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
  • Maintained accurate records of client's details including name, contact number, payment information.
  • Attended fashion shows and other events to stay updated on new styles and techniques.
  • Ensured client satisfaction with the quality of service provided.
  • Greeted customers, answered phones and booked appointments.
  • Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
  • Developed relationships with regular clients by providing excellent customer service.

Hairdressing Apprentice

Art Hair Studio
Mordialloc, Vic
01.2006 - 10.2008
  • Ensured that each client was comfortable throughout the duration of the service.
  • Attended team meetings to discuss new strategies for improving customer satisfaction levels.
  • Recommended products based on individual client needs.
  • Provided basic treatments such as scalp massages and conditioning treatments.
  • Prepared hair for cutting and styling by washing, drying, and combing it.
  • Maintained a clean work environment by sweeping, mopping, dusting, and sanitizing equipment.

Customer Service Representative

McDonalds
Cheltenham, Vic
04.2004 - 10.2004
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.

Education

Cert III Hairdressing - Beauty And Hairdressing

Chisholm Institute
Frankston
02-2009

Skills

  • Complaint Handling
  • Stress Tolerance
  • Switchboard Operation
  • Front Desk Operations
  • Telephone reception
  • Professional Communication
  • Emergency Response
  • Typing Skills
  • Front Desk Management
  • Excellent Phone Demeanor
  • Call transfers
  • Telecommunications
  • Greeting customers
  • Clear Communication
  • Computer Skills
  • Flexible Schedule

References

References available upon request.

Timeline

Call Taker

Triple Zero
02.2024 - 06.2024

Administrative Manager

MTX Couriers
06.2010 - 02.2013

Hairdresser

Baileys Hair Salon
11.2008 - 06.2010

Hairdressing Apprentice

Art Hair Studio
01.2006 - 10.2008

Customer Service Representative

McDonalds
04.2004 - 10.2004

Cert III Hairdressing - Beauty And Hairdressing

Chisholm Institute

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BELINDA LEE