Belinda Lees
Bunbury,Western Australia
Summary
Accomplished industry leader offering many years of management skills including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. I also possess excellent written & verbal communication skills. I am a results-drive professional with several years of experience in operations, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
I am physical fit and willing to learn new skills that will able a career with longevity in a new field of employment.
I am willing and proactive with any available personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Individual Support Worker
CM Support
Bunbury, Western Australia
01.2023 - 07.2024
- Transported clients to appointments and recreational outings.
- Prepared meals according to dietary guidelines set forth by nutritionists or physicians; monitored food intake levels as necessary.
- Organized living spaces according to safety standards, ensuring that items were not blocking pathways or creating hazards.
- Assisted in the development of individualized care plans for each client.
- Encouraged clients to participate in activities such as physical therapy, social events, and arts and crafts.
- Participated in team meetings with other caregivers to discuss cases and develop strategies for improving care services.
- Served as an advocate for clients' rights within the facility.
- Supported clients in medication management by reminding them when to take medications and providing assistance with opening containers as needed.
- Created a safe environment for all clients by following safety protocols at all times.
Regional Manager
Camp Australia
Bunbury, Western Australia
11.2021 - 01.2023
- In this position I was responsible for the day to day operations of 7 Childcare Services in the Southwest
- Ensured compliance with all applicable laws related to employment practices within the region.
- Identified new business opportunities through market research and industry trends.
- Evaluated customer feedback and adjusted company processes accordingly.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Resolved conflicts between customers and employees within the region.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Analyzed regional financial data to identify areas of growth opportunities.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Developed and implemented strategies to increase market share in the region.
- Created and maintained relationships with key customers in the region.
- Assisted district managers in developing marketing plans for their respective districts.
- Developed annual budgets for each district within the region.
- Organized promotional events to generate interest in products or services offered by the company.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Mentored and guided general managers on proper processes and methodologies.
- Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Cultivated positive rapport with associates and team leadership.
- Assigned work and monitored performance of project personnel.
Managing Director
Bluebird Outside School Hours and Vacation Care
Bunbury, Western Australia
11.2018 - 11.2021
- In this position I am also currently involved in the preparation of opening a new Service
- Working within National, State and Business laws and regulations to meet Compliance
- This includes the Research, creating and implementation of Policies and procedures that form the foundation of our business, and encompass all aspects included Management Procedures, Occupational Health and Safety, Human Resources, Risk management and First aid emergencies
Managing Director
GEMS Prep School – Glen Iris
Bunbury, Western Australia
03.2017 - 11.2018
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Cultivated relationships with customers, vendors, partners and other external stakeholders.
- Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
- Participated in development activities such as product launches or promotional events.
Education
Food Safety Supervisors Cert - Hospitality Administration And Management
NSW Gov
06-2022
Certificate 4 in Community Services Work -
FTTA
Certificate 4 in Education Support -
FTTA
Diploma of Children's Services (Children’s Services) -
Bunbury TAFE
Excellence in Management, Quality Management Practices -
Meerilinga Training College
Skills
- Performance reporting
- Health and safety compliance
- Program Administration
- Incidents management
- Workflow Optimization
- Financial Management
- Performance monitoring
- Business Development
- Data Analysis
- Maintenance Planning
- Organizational Management
- Customer Service
- Inventory Management
- Document Control
- Process Improvement
- Multi-unit operations management
- Data Management
- Business development understanding
- Decision-Making
- Microsoft Office expertise
Certification
- Working with Children Check,
- Current First Aid
- Supervising Officers Certificate
- Child Protection Training,
- Safe Food Supervisors Cert
Affiliations
- I am a avid gardener/farmer and have volunteered in the community for over 20yrs
Timeline
Individual Support Worker
CM Support
01.2023 - 07.2024
Regional Manager
Camp Australia
11.2021 - 01.2023
Managing Director
Bluebird Outside School Hours and Vacation Care
11.2018 - 11.2021
Managing Director
GEMS Prep School – Glen Iris
03.2017 - 11.2018
Food Safety Supervisors Cert - Hospitality Administration And Management
NSW Gov
Certificate 4 in Community Services Work -
FTTA
Certificate 4 in Education Support -
FTTA
Diploma of Children's Services (Children’s Services) -
Bunbury TAFE
Excellence in Management, Quality Management Practices -
Meerilinga Training College
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