Belinda Lever
Dromana,VIC
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Hardworking and passionate job seeker with strong organizational skills eager to secure the right position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Receptionist
Brm Motors
Dromana, VIC
02.2020 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Liaised with vendors, contractors and professional services personnel to properly process orders
- took all types of payments eg cash,eftpos over the phone
- ordering/sourcing parts from different suppliers in a timely manner.
- solved i.t issues that arisen in office
Retail Assistant
Woolworths Group
Rye, VIC
02.2018 - 06.2019
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Supported loss prevention goals by monitoring shopper behavior.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by [Action] and [Action].
Aged Care Worker
Ti Tree Lodge
Rosebud, VIC
02.2016 - 10.2017
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained frequent supervision of residents unable to call for assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
Aged Care Worker
Rosebrook Aged Care
Rosebud, VIC
03.2012 - 07.2017
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
- Conferred with supervisor to discuss patient condition and medical care.
- Maintained frequent supervision of residents unable to call for assistance.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Front Office Volunteer
Tootgarook Netball Club
Tootgarook , VIC
04.2010 - 04.2012
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- took minutes at every council meeting then write a report to distribute
- sent /wrote letters to leading people of the community to ask for funding
- Drafted common document templates for use by executives and employees.
- helped with training netball girls
Hospitality Worker
RSL
Rye, VIC
01.1998 - 09.2002
- Identified and resolved customer complaints concerning food
- Increased customer service ratings significantly through personable service.
- Collaborated with various team members to meet guests' requests.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- greeted customers front of house service
- waited on tables
- delivered food to tables
- answered phones and took bookings
- set up dinning room for lunch/dinner service
- basic food prep (dish up) entrees
- took money at tills
- writing dockets for order's
Education
Provide Responsible Service of Alcohol - Bartending
Best Restaurant Training
Elwood, VIC10.2018
Certificate III - Aged Care
Advance College of Education
Capel Sound, VIC08.2013
Certificate III - Home And Community Care
Advance College of Education
Capel Sound, VIC08.2013
Certificate III - Health Services Assistance
Advance College of Education
Capel Sound, VIC05.2012
High School Diploma -
Morwell Technical High School
Morwell, VIC12.1994
Skills
- Visitor and Customer Relations
- Call Answering and Routing
- Delivery Coordination
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Data Entry and Database Software
- Computer Proficiency
- Appointment Confirmation
- Visitor Monitoring
- Office Supplies and Inventory
- Appointment Booking
- Mail Preparation and Sorting
- Operating Telephones
Additional Information
i have worked for rye,rosebud,sorrento,and dromana r.s.l between 1998- 2011 all in hospitality position with different roles involved.
Timeline
Receptionist
Brm Motors
02.2020 - 10.2022
Retail Assistant
Woolworths Group
02.2018 - 06.2019
Aged Care Worker
Ti Tree Lodge
02.2016 - 10.2017
Aged Care Worker
Rosebrook Aged Care
03.2012 - 07.2017
Front Office Volunteer
Tootgarook Netball Club
04.2010 - 04.2012
Hospitality Worker
RSL
01.1998 - 09.2002
Provide Responsible Service of Alcohol - Bartending
Best Restaurant Training
Certificate III - Aged Care
Advance College of Education
Certificate III - Home And Community Care
Advance College of Education
Certificate III - Health Services Assistance
Advance College of Education
High School Diploma -
Morwell Technical High School
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