Belinda Macaluso
Summary
Experienced candidate with a passion for reaching and exceeding business goals. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Aquatic Attendant
Canterbury Bankstown Council
11.2022 - Current
- Provided lifeguard coverage if necessary, ensuring continuous supervision over swimmers at all times.
- Adhered to local health department guidelines regarding public pools, consistently passing inspections without issue.
- Collaborated with other aquatic staff members for efficient operation of the facility, resulting in smooth daily functioning.
- Participated actively in team meetings discussing ways to improve safety measures, guest experience, and overall facility operations.
- Provided first aid and emergency response when needed, ensuring the well-being of all guests onsite.
- Highly competent in dealing with customer conflict, complaints and resolution.
- Knowledge across various administration programs such as Intelli Software Manager, Eventbrite and all Microsoft programs.
Disability Employment Consultant
WISE Employment
01.2022 - 11.2022
- Maintained accurate documentation of all services provided to clients while adhering to strict confidentiality guidelines set forth by regulatory agencies.
- Implemented comprehensive vocational assessments to identify client strengths, skill sets, and career interests, enabling the development of tailored employment plans.
- Established partnerships with local schools and colleges to offer career exploration workshops specifically designed for clients with disabilities entering the workforce.
- Developed innovative job placement strategies by collaborating with other disability service providers and sharing best practices across industry networks.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
Fleet Operations Manager
Coles Group
03.2021 - 01.2022
- Streamlined maintenance processes for improved vehicle performance and reduced downtime.
- Coordinated large-scale vehicle deployments while maintaining daily operational requirements.
- Demonstrated exceptional organization and attention to detail by overseeing the timely renewal of all required licenses, permits, and registrations for the fleet.
- Developed comprehensive training programs to ensure driver safety and compliance with regulations.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Managed day-to-day operations of warehouse, customer orders and production lines.
Insurance Specialist
WageCover
08.2018 - 08.2019
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Managed successful client relationships through consistent communication and prompt issue resolution.
- Reached out to clients with promotional information and latest product releases.
Retail Store Manager
Dollhouse
02.2017 - 09.2018
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Retail Assistant
Forcast
09.2017 - 05.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Assistant Manager
New Zealand Natural
08.2014 - 11.2016
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Year 11 & 12
Georges River College - Oatley Senior Campus
Oatley, NSW2017
Year 7 - 10
Georges River College - Peakhurst Campus
Peakhurst, NSW2015
Skills
- Fitness Knowledge
- Finance knowledge
- Customer Service
- Customer Relations
- Staff Training/Management
- Coaching and Mentoring
- Team Leadership
- Key Performance Indicators
Certification
- First Aid/CPR Certified
- WWCC
- Licensed Lifeguard
- RSA/RCG
- Unrestricted C Class License
Timeline
Aquatic Attendant
Canterbury Bankstown Council
11.2022 - Current
Disability Employment Consultant
WISE Employment
01.2022 - 11.2022
Fleet Operations Manager
Coles Group
03.2021 - 01.2022
Insurance Specialist
WageCover
08.2018 - 08.2019
Retail Assistant
Forcast
09.2017 - 05.2018
Retail Store Manager
Dollhouse
02.2017 - 09.2018
Assistant Manager
New Zealand Natural
08.2014 - 11.2016
Year 11 & 12
Georges River College - Oatley Senior Campus
Year 7 - 10
Georges River College - Peakhurst Campus
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