Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Belinda Maclachlan

Belinda Maclachlan

Balmain,NSW

Summary

Dynamic, results driven and people focused People Operations Manager with a proven track record. Experience in enhancing employee engagement within the operations function through streamlining employee process in all areas of the employee lifecycle. Expert skills in HR analytics and employment law compliance, I foster a positive workplace culture while driving workforce improvements. A strong focus on implementing successful HR policies, championing professional development and compliance with organisations.

Overview

8
8
years of professional experience

Work History

People Operations Manager

Nuvei Australia
05.2022 - Current
  • Reviewed, recommended and implemented the People & Culture team technical stack. Working with multiple key stakeholders from various functions to understand the needs of the business along with align to the business strategy and budget ensuring employee and internal operational experience was seamless.
  • Drive the project to review, recommend and update current company policies within the employee handbook to support the business strategy and objectives. Reviewed and updated all policies in particular the domestic violence, flexible work and sexual harassment policies to remain compliant with the new IR reforms that have come into play in 2023.
  • Mentored junior HR team members, providing guidance on best practices in people operations management.
  • Advised and worked alongside key stakeholders to action a strategy to increase engagement and culture within the organisation post redundancies. Suggested a 360 review strategy on engagement and culture involving employee growth pathways, leadership transparency, employee contribution awareness, increased sense of belonging and value for employees and further relationship building (cross functional).
  • Introduced and managed a clear process for employee visas, including the creation of a Till/Nuvei visa policy which outlined who is applicable, what the process looks like and the time line involved. The policy aligned to the introduction of visa claw back letters to protect the business against financial loss and ensured there was a mutual understanding in terms of expectations between both parties.
  • Maintain, drive and communicate people metrics and reporting within the organisation to both the ELT, the board and at quarterly town halls. Introduced employee engagement surveys within the platform Culture Amp which identified areas within the organisation that needed focus. The surveys also provided a benchmark that was non existent before and gave a great opportunity for employee to give feedback.
  • Streamlined onboarding processes using the HRIS, L&D system and onboarding program improving new hire integration and retention rates.
  • Supported the Head of Human Resources in employee relations issues, fostering a positive work environment through effective conflict resolution strategies.
  • Managed and drove the review of the organisation incentive strategy. Developed a bonus plan framework involving both business and employee KPIs supported by a bonus plan document outlining the purpose, the eligibility, bonus cadence. This was circulated across the organisation for clear understanding and transparency on how bonus structure worked.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives. This was done by seeking feedback from employees on Culture Amp and using this feedback to create programs on a "Want basis". This included employee recognition programs, peer shout outs, internal led groups supported by our team to create engagement in interest area of employees and internal and external events.
  • Streamlined HR processes for increased efficiency and cost savings.
  • Collaborated with department heads to create job descriptions and performance expectations that aligned with company objectives and industry standards.
  • Fostered a culture of continuous learning with comprehensive training and development programs.
  • Reduced time-to-hire by optimizing recruitment through LinkedIn recruiter, advertising campaigns, job posting placements, and candidate screening methodologies.
  • Promoted diversity and inclusion through targeted outreach, education, and programming initiatives.
  • Partnered with senior leadership to develop impactful succession planning strategies that supported long-term business growth plans.
  • Enhanced overall workplace safety by conducting risk assessments, implementing safety protocols, conducting regular drills.
  • Provided guidance on legal matters related to employment issues including workers'' compensation claims or labor disputes.
  • Evaluated current policies and procedures for best practices in human resources management which led to improved organizational functioning.
  • Elevated internal communication channels to foster transparency between employees across all levels of the organization.
  • Implemented metrics-driven performance management systems that encouraged employee growth while aligning individual goals with organizational objectives.
  • Managed benefits administration tasks, ensuring accurate record-keeping and timely processing of enrollments, changes, and terminations.
  • Spearheaded onboarding initiatives that helped new hires acclimate quickly to the company culture and expectations.
  • Conducted regular compensation benchmarking analyses to ensure competitive pay practices were maintained within the industry market standards.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.

Global Onboarding & People Operations Specialist

Deputy
11.2018 - 05.2022
  • Development of the global employee incentive and benefits framework to draw top class talent in and shape the organisations Employee Value Proposition (EVP). Suggested key areas that employees hold valuable - derived from engagement surveys - and incorporated them where possible into our Employee Value Proposition (EVP). This was a project that involved multiple stakeholders to evaluate what initiatives got priority and fit within the organisations budget whilst remaining competitive within the market.
  • Managed the upkeep, data input and data output of all the People and Culture Technical stack, including Bamboo HR, Lattice, Confluence, SAP Litmos, Culture Amp, Carta, Lever and Zendesk. Worked on connecting all the systems to ensure seamless flow of information all the way through to Cloud Pay within the finance team.
  • Developed and launched compensation benchmarking & employee levelling framework globally resulting in clear and transparent career pathways within Deputy. Leveraging Lattice as the tool to manage and drive this project. Built out employee competencies in order to determine employee levelling and created a benchmark for employees wanting to grow within the business. This was run alongside bi-yearly performance reviews where the levelling and competencies were utilised to evaluated employee performance.
  • Created and owned the global pre boarding and onboarding program, Partnering with various functions to ensure a seamless employee and internal functional experience. Revamped the program during covid to ensure it thrived during complete remote work. Created a entire online program utilising the platform SAP Litmos so that employees had a mix between self paced learning and in real time calls to set new starters up for success.
  • As the organisation grew, I worked with IT to introduce Zendesk to manage all requests that came through the HR function. This ensured all requests could be tracked and enabled the team to track particular areas where most requests were coming from. This resulted in myself and the team being able to focus on improving the process or visibility of the identified areas.
  • Collaborated with cross-functional teams to address employee concerns, fostering a positive workplace culture.
  • Analyzed HR metrics to identify trends, driving strategic decisions for talent management initiatives.
  • Looked after the administrative side of ESOP through the Carta platform for all employees globally. Linked all options granted from Carta to Bamboo HR through an API giving myself and the team the ability to report on options for each employee from a performance review perspective.
  • Led performance evaluation processes, ensuring alignment with organizational goals and employee development plans.
  • Developed communication strategies to promote company policies and enhance transparency among staff.
  • Mentored junior HR team members, providing guidance on best practices in people operations management.
  • Optimized recruitment strategies by leveraging data-driven insights to attract top talent effectively.
  • Promoted professional development opportunities within the organization to support career growth among employees.
  • Conducted thorough investigations into workplace complaints or disputes, resolving conflicts fairly and professionally.
  • Optimized company-wide workforce planning by analyzing staffing needs based on projected growth trends.
  • Enhanced workplace culture through the development of inclusive policies and practices.
  • Assisted in managing workplace safety programs, helping reduce incidents and maintain a secure working environment.
  • Streamlined HR processes by adopting efficient technology solutions, resulting in improved productivity.
  • Coordinated employee engagement events designed to boost morale and foster strong relationships between team members.
  • Developed comprehensive onboarding programs for smoother employee transitions and increased retention rates.
  • Ensured legal compliance across all human resource practices, keeping up-to-date with relevant regulations and laws.
  • Evaluated existing HR policies regularly to identify areas requiring updates or revisions for optimal effectiveness.
  • Facilitated open communication channels between staff members and management, promoting a transparent work environment.
  • Increased employee satisfaction by implementing new people operations strategies and initiatives.
  • Created and managed the internal mobility process in alignment with business budget. Ensured it was published on confluence along with other polices to easily direct employees to the process and steps that need to be taken.

People Manager

ERM
10.2017 - 11.2018
  • Managed team performance through regular feedback and coaching sessions.
  • Developed and implemented training programs to enhance employee skills and engagement.
  • Facilitated conflict resolution and promoted a positive workplace culture.
  • Streamlined recruitment processes, enhancing candidate experience and reducing time-to-hire.
  • Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
  • Implemented data-driven decision-making processes, improving overall departmental efficiency.
  • Led multi-disciplinary teams in achieving both short-term and long-term goals, demonstrating exceptional leadership skills and adaptability in the face of challenges.
  • Devised strategic plans to meet organizational goals, aligning team objectives with company vision.
  • Enhanced team productivity by implementing efficient workflow processes and time management strategies.
  • Coordinated cross-functional collaborations on large-scale projects, facilitating seamless teamwork across departments.
  • Boosted employee morale through regular recognition events and performance-based incentives.
  • Managed budget allocations wisely while also seeking cost-saving measures without sacrificing quality or team satisfaction levels.
  • Spearheaded talent acquisition efforts, resulting in a diverse and highly skilled workforce.
  • Championed professional development initiatives, offering training opportunities for continuous growth among employees.
  • Provided guidance on career advancement opportunities available in order to retain top talent and maintain high levels of motivation throughout our organization.
  • Conducted comprehensive performance reviews to identify areas of improvement and provide constructive feedback.

Education

Certificate in Psychological Science - Psychology

University of New England
Sydney, NSW
07-2022

Bachelor of Commerce - Human Resources Management

Australian Catholic University
01-2014

Skills

  • HR policies implementation
  • Onboarding processes
  • HR analytics
  • Employment law compliance
  • Employee engagement
  • Workforce improvements
  • HRIS management
  • HR guidance

Accomplishments

  • Managed and mentored junior HR team members, providing guidance on best practices in people operations management. This resulted in the growth of team knowledge, individual career growth and team efficiency.
  • Collaborated with the global team in the development and completion of the global employee levelling project.
  • Project managed the implementation of 2 separate HRIS Systems

Timeline

People Operations Manager

Nuvei Australia
05.2022 - Current

Global Onboarding & People Operations Specialist

Deputy
11.2018 - 05.2022

People Manager

ERM
10.2017 - 11.2018

Certificate in Psychological Science - Psychology

University of New England

Bachelor of Commerce - Human Resources Management

Australian Catholic University

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Belinda Maclachlan