Belinda Masters
Goulburn,Australia
Summary
Dynamic professional with a proven track record in consumer relations and sales team leadership. Notably excelled in enhancing customer satisfaction and streamlining process documentation at Goulburn Power Centre. Demonstrates exceptional problem-solving abilities and professionalism, achieving consistent performance. Skilled in multitasking and time management, adept at driving key performance indicators with a strategic focus.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service / Parts Salesperson
Goulburn Power Centre
Goulburn, NSW
01.2021 - Current
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Monitored inventory levels and placed orders as needed.
- Processed orders and responded to customer inquiries face-to-face, via email, and by phone.
Receptionist Administrator
Southern Tablelands Veterinary Hospital
Goulburn
01.2018 - 01.2021
- Handled incoming calls courteously, addressing customer inquiries.
- Maintained reception area cleanliness and tidiness.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Handled diverse needs for clients in-person, by phone or through email.
Postal Services Worker, Customer Service, Cash Handling, Office Duties
Australia Post Goulburn
Goulburn, Australia
01.2012 - 01.2018
- Provided exceptional customer service to ensure positive customer experiences.
- Answered incoming calls, responded to inquiries, and resolved customer complaints.
- Maintained accurate records of customer interactions and transactions.
- Processed orders, forms, applications, and requests in a timely manner.
- Contributed to the team effort by accomplishing related results as needed.
- Adhered to company policies when interacting with customers.
- Maintained a professional attitude at all times when dealing with customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Nightfill, Grocery
Coles Supermarket
Goulburn
01.2012 - 01.2015
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative Team Lead
Sportspower Goulburn
Goulburn, Australia
01.2011 - 01.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Canteen, class programs – sport, maths group, spelling groups
West Goulburn School Volunteer
Goulburn, Australia
01.2003 - 01.2010
Meeting quotas, team work, machinery operator
Supertex Industries
01.1997 - 01.1999
Dental assistant, assisting in the surgery, reception/accounts, customer service, managing the surgery
Dr. Andrew Lin Dental Surgeon / Dr. Kian Gulchin Dental Surgeon
01.1996 - 01.1998
Bar person, accounts, customer service
Astor Hotel
01.1999
Education
Diploma of Nursing - Enrolled Nurse
Queanbeyan TAFE College
Queanbeyan01.2019
Certificate II - Information Technology
Goulburn TAFE College
Goulburn01.2004
Certificate III - Community Services Nursing Assistant
Moss Vale TAFE College
Moss Vale01.2003
Skills
- Sales Team Leadership
- Consumer Relations
- Consistent Performance
- Process Documentation
- Skill Development
- Professionalism
- Key Performance Indicators
- Time management abilities
- Problem-solving abilities
- Multitasking
References
John Beer, Manager, Australia Post Goulburn, (02) 4828-5923, Karen Roberts, Tafe Teacher, Queanbeyan, 0449 970 291, Gail Versluis, Southern Tablelands Veterinary Hospital, 0408484501, Julie Brant, Postal Services Officer, Australia Post Goulburn, 0408 157 406
Certification
SafeWork NSW White Card
High Risk Work, NSW Class WP
HR Truck License, NSW
Timeline
Customer Service / Parts Salesperson
Goulburn Power Centre
01.2021 - Current
Receptionist Administrator
Southern Tablelands Veterinary Hospital
01.2018 - 01.2021
Postal Services Worker, Customer Service, Cash Handling, Office Duties
Australia Post Goulburn
01.2012 - 01.2018
Nightfill, Grocery
Coles Supermarket
01.2012 - 01.2015
Customer Service Representative Team Lead
Sportspower Goulburn
01.2011 - 01.2012
Canteen, class programs – sport, maths group, spelling groups
West Goulburn School Volunteer
01.2003 - 01.2010
Bar person, accounts, customer service
Astor Hotel
01.1999
Meeting quotas, team work, machinery operator
Supertex Industries
01.1997 - 01.1999
Dental assistant, assisting in the surgery, reception/accounts, customer service, managing the surgery
Dr. Andrew Lin Dental Surgeon / Dr. Kian Gulchin Dental Surgeon
01.1996 - 01.1998
Diploma of Nursing - Enrolled Nurse
Queanbeyan TAFE College
Certificate II - Information Technology
Goulburn TAFE College
Certificate III - Community Services Nursing Assistant
Moss Vale TAFE College
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