Belinda McKnoulty
Ormiston,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices. My goal has always been customer service and providing a safe place for Clients to feel comfortable and confident that they are being heard and acknowledged.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Alternative Therapist
Self Employed
Ormiston, QLD
01.2014 - Current
- Developed and maintained courteous and effective working relationships.
- Developed and Facilitated Women's Weekend Retreats and Day Workshops
- Completed Training in Acupressure, Emotional Release techniques, Breathwork, Reiki, Life Coaching
- Website, Social Media Maintenance, Logo design and Product development.
- Interaction and engagement with people from diverse backgrounds.
- Developed and Maintained secure customer data base.
Administration Assistant
Allsports Physiotherapy
Wellington Point, QLD
08.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Use of various systems, Cliniko, Nookal, Hicaps Payment and Receipting and Booking Systems.
- NDIS Patient Management, Invoicing, Scheduling, Service Agreements and Reports.
- Patient Management and Clinical Reporting.
Massage Therapist
Self Employed ~ Contract Allsports Physiotherapy
Wellington Point , QLD
06.2019 - 03.2021
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Stimulated energy flow along medians to channel body healing responses.
- Created marketing advertisements to increase awareness of services.
- Prepared oils and lotions for massages.
- Performed aroma therapies and specialised relaxation techniques.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
Skills
- Sourcing alternative suppliers
- Therapist collaboration
- Interpersonal Communication
- Proficient Microsoft Programs
- Proficient Booking and Clinic Account Systems
- Training and Development
- Data Entry
- Good Telephone Etiquette
- Multitasking Abilities
- Attention to Detail
- Organisation and Time Management
- Planning and Coordination
Certification
- Currently hold a Blue and Yellow Cards
- Open Drivers License
- Various Alternative Therapies Certifications
- Diploma of Business Administration
Timeline
Administration Assistant - Allsports Physiotherapy
08.2020 - 09.2021
Massage Therapist - Self Employed ~ Contract Allsports Physiotherapy
06.2019 - 03.2021
Alternative Therapist - Self Employed
01.2014 - Current