Belinda Mercieca
Mount Barker,SA
Summary
Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with customers to increase profitability and drive business results. Bringing skills in oral and written communication, active listening for the customers overall experience.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Johnson Controls
06.2020 - 07.2024
- Customer support
- Sales representative
- Maintaining customer accounts
- Inbound and Outbound calls
Security Call Centre
RAA
01.2001 - 06.2020
- Security Monitoring
- Customer support
- Maintain customer data base when required
- Inbound and Outbound calls
- Dispatching emergency services and security patrols
- Maintaining and responding to customers emails
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
No Degree -
High School Sunshine Victoria.
Sunshine, VICSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Professional telephone demeanor
- Call Center Operations
Timeline
Customer Service Representative
Johnson Controls
06.2020 - 07.2024
Security Call Centre
RAA
01.2001 - 06.2020
No Degree -
High School Sunshine Victoria.
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