Belinda Michel
Pelican Waters,Australia
Summary
I am a capable and competent Administration Manager with excellent customer service and people skills. I thrive in a busy work environment and enjoy being hands on and pro active with everyone that I meet. I have excellent attention to detail and take great pride in myself and the work that I do.
Overview
27
27
years of professional experience
Work History
Administration Manager
Sunseeker Caravans - owner
12.2013 - Current
- My key duties included but were not limited to payroll, invoicing, checking vans in to stock, cataloging stock, paperwork for contracts, consignments and used caravans
- Managing all incoming and outgoing monies, deposits and payments for customers collecting their new vans
- A large portion of my role was also reconciling accounts and recording correctly for tax (using Xero)
- Liaising with customers, staff, suppliers and wholesalers was also a large part of my daily role
- I could be adding or changing contracts for customers, managing and coordinating deliveries with multiple suppliers or placing orders with wholesalers.
- Budgets and financial planning with accountant yearly
- Managing staff needs including pay reviews and position descriptions
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Owner/Manager
Doggy Day Spa
12.2007 - 10.2012
- I started this business from scratch with no capital other than my credit card and a little savings
- I groomed between 12 - 20 dogs per day and with the first year had taken on 2 employees to share my workload
- Between the 3 of us we achieved excellent sales and we prided ourselves on our customer service
- Within the first 3 years I was achieving a yearly turnover in excess of $150,000 with a net profit of $95,000
- I sold the business to start a family and to contribute the money towards my husband achieving his dream of starting a Caravan Dealership.
Head Vet Nurse
Buderim Veterinary Surgery
03.1999 - 11.2007
- I started at Buderim Vet Surgery, employed a couple of days per week in a casual role, which quickly moved to full time and as Head Vet Nurse for 8 years
- On a daily basis I managed 4 vets, specialists and their bookings when needed, animal care and husbandry, up to 6 vet nurses, rosters including annual leave
- Surgery was also a very important part of the business and required careful management so not to overbook a vet or coordinate with a specialist coming in to perform a specific surgery
- My other duties included front desk customer service, responsibility for sterilization of instruments, making sure staff followed correct procedures, banking and reconciliation of monies at the end of each day.
Wait staff
Caloundra RSL and Hard Clay Cafe
01.1997 - 01.1999
- Both roles required customer service, front of house service, cash handling and reconciling at the end of each day.
Education
Certificate IV Vet Nursing -
QLD Tafe - BRISBANE, QLD
Resuscitation Certificate -
St Johns Ambulance - Sunshine Coast
Graduated Year 12 -
Mosman High School - Sydney, NSW
Pet Grooming Certificate -
QLD Tafe - Sunshine Coast, QLD
Skills
- Time Management Experienced
- Stock control Experienced
- Reconciling and money handling Experienced
- MS Suite including 365 Skillful
- Administration Manager Experienced
- Veterinary Nurse Experienced
- Animal Husbandry/Care Experienced
- Xero Skillful
- Customer Service Experienced
- Documentation And Reporting
- Staff Training and Development
- Office Management
- Report Preparation
- Employee Management
- Calendar Management
- Human Resources Management
- Meeting Coordination
- Organizational Leadership
- Systems Monitoring
- Budgeting and financial management
- Travel Arrangements
- Administrative Support
- Office Administration
- Recordkeeping and Reporting
- Budgeting and Expense Monitoring
- Developing Policies and Procedures
- Business Administration
- Office Supervision
- Customer Service Management
- Documentation and control
- Critical Thinking
- HR Support
- Relationship Building
- Event Planning
- Scheduling
- Records Management
- Database Administration
- Payroll and budgeting
- Credit and collections
- Contract Preparation
- Stakeholder Management
- Attention to Detail
References
Michael Mooney 0401 907 795, Naomi Hardy, 0477 771 763
Timeline
Administration Manager
Sunseeker Caravans - owner
12.2013 - Current
Owner/Manager
Doggy Day Spa
12.2007 - 10.2012
Head Vet Nurse
Buderim Veterinary Surgery
03.1999 - 11.2007
Wait staff
Caloundra RSL and Hard Clay Cafe
01.1997 - 01.1999
Certificate IV Vet Nursing -
QLD Tafe - BRISBANE, QLD
Resuscitation Certificate -
St Johns Ambulance - Sunshine Coast
Graduated Year 12 -
Mosman High School - Sydney, NSW
Pet Grooming Certificate -
QLD Tafe - Sunshine Coast, QLD
Similar Profiles
Steven DelinoSteven Delino
Supreme Glass Services at OwnerSupreme Glass Services at Owner
Jaynee Drake-ghafooriJaynee Drake-ghafoori
GTA Vapes at ownerGTA Vapes at owner
SUBHASH KUMAR A KSUBHASH KUMAR A K
Technician at OwnerTechnician at Owner
Kristy ReidKristy Reid
Administrative Officer at Warwick Towing N RecoveryAdministrative Officer at Warwick Towing N Recovery
JADE INGRAMJADE INGRAM
Ancillary Network Account Manager SA/WA/NT at BUPA AustraliaAncillary Network Account Manager SA/WA/NT at BUPA Australia