Belinda Morphett
South Melbourne
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Civic Facilities Officer
City of Greater Dandenong Council
09.2010 - Current
- Assisted the Civic Facilities Coordinator in administration duties and effectively ensure the bookings of Civic Facilities venues are processed correctly, invoices and purchases are processed in a timely manner and customer requests and enquiries are handled promptly and efficiently. Successfully organise events for a cohort of 800 staff including the Christmas Party, staff luncheon, weekend shopping trips etc.
- Undertake proactive measures that ensure assets are maintained in a condition that meets customer needs and creates a sense of pride of place through their own appearance and function.
- Effectively assist the Civic Facilities Coordinator in the daily supervision, training and induction of Civic Facilities staff and also oversee the supervision and rostering of staff in th absence of the Civic Facilities Coordinator.
- Build effective relationships to support hiring of community facilities and promote Council's community facilities.
- Engage in taking bookings with internal and external stakeholders with administer requirements for correspondence, payments and return of bond deposits.
- Closely liaise with hirers/users pertaining to their bookings including their details, setups required, catering etc.
Food Relief Team Leader
City of Greater Dandenong
10.2021 - 06.2022
- Managed the day to day operations of the Food Relief Centre during the COVID-19 pandemic
- Successfully prepared and purchased a range of Emergency Relief Packs in advance ready for distribution to support community members immediate needs during the Covid-19 isolation period.
- Managed food relief staff and regularly delegated tasks to team members.
- Motivated the tam to achieve organisational goals.
- Engaged in shopping for all items and kept it at a certain budget, as instructed.
Venue Support Officer
City of Greater Dandenong
08.2006 - 08.2010
- Engaged in physically setting up and packing up venues to ensure they met internal and external hirers.
- Successfully provided and ensured smooth operation of all meetings and functions at a variety of venues.
- Engaged in setting up laptops, projectors for and meetings and functions.
- Met with potential hirers and organised key handover for functions and general enquires.
- Inspections on venues after events for their security bonds to be refunded.
- Ensured all customer needs were me in regards to hall hire and the running of events.
Education
Diploma of Management
Chisholm Institute
Dandenong, VIC06-2011
Skills
- Flexible and adaptable
- Strong Work Ethic
- Stakeholder Communication
- Effective Communication Skills
- Excellent Communication Skills
- Diversity Awareness
Certification
- Responsible Service of Alcohol
- Crim History Check Certificate
- First Aid Training
- Safe Food Handling
- Fire Warden Training
- Gaming Licence
- TAB Licence
Timeline
Food Relief Team Leader
City of Greater Dandenong
10.2021 - 06.2022
Senior Civic Facilities Officer
City of Greater Dandenong Council
09.2010 - Current
Venue Support Officer
City of Greater Dandenong
08.2006 - 08.2010
- Responsible Service of Alcohol
- Crim History Check Certificate
- First Aid Training
- Safe Food Handling
- Fire Warden Training
- Gaming Licence
- TAB Licence
Diploma of Management
Chisholm Institute
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