Belinda Moss
Benalla,VIC
Summary
Dedicated customer support professional with a proven track record in fostering relationships and acquiring new clients. Exceptional communication and interpersonal skills enhance problem-solving capabilities. Extensive experience in customer service utilizing consultative techniques to drive satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Pathology Collector
Dorevitch Benalla and violet town
06.2022 - Current
- Collecting samples (blood and non-blood) with care and attention
- Keeping meticulous records for every patient and sample
- Delivering documentation within strict turnaround times
- Preparing and packaging specimens for transport and testing
- Liaising with a range of different people including customers, clinic staff and couriers
- Monthly stocktake and ordering of stock
- Maintain a clean and safe environment following the ohs standards
PCA
Royal freemason nursing home
12.2020 - 06.2022
- Providing personal care assisting with daily activities such as bathing dressing and grooming
- Offering emotional support: providing companionship and emotional assistance to enhance clients well being
- Maintain documentation keeping accurate records of client’s health and care needs
- Assisting with daily task: helping with meal preparation, household chores, and another practical task
- Following safe lift guidelines as outlines in OHS standards
- Maintain a clean and safe environment for staff and client’s
- Maintain a continence program for 120 residents ordering and stock count every week
- Diabetes management and blood sugar monitoring
- Care of catheters
- Orientation training for new staff
- End of life palliative care wishes
PCA
Violet town nursing home
01.2018 - 12.2020
- Providing personal care assisting with daily activities such as bathing dressing and grooming
- Offering emotional support: providing companionship and emotional assistance to enhance clients well being
- Maintain documentation keeping accurate records of client’s health and care needs
- Assisting with daily task: helping with meal preparation, household chores, and another practical task
- Following safe lift guidelines as outlines in OHS standards
- Maintain a clean and safe environment for staff and client’s
- Maintain a continence program for 120 residents ordering and stock count every week
- Diabetes management and blood sugar monitoring
- Care of catheters
- Orientation training for new staff
- End of life palliative care wishes
help in the home
Home help for family member
, vic
07.2016 - 02.2018
- Providing personal care assisting with daily activities such as bathing dressing and grooming
- Offering emotional support: providing companionship and emotional assistance to enhance clients well being
- Maintain documentation keeping accurate records of client’s health and care needs
- Assisting with daily task: helping with meal preparation, household chores, and another practical task
- Following safe lift guidelines as outlines in OHS standards
- Maintain a clean and safe environment for member and self
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ordering supplies every week.
- Diabetes management and blood sugar monitoring.
- Assisting with medication management via Webster packs.
- Assisting with appointments and transferring in the community.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Aged Care Worker
Nursing homes via an Agency
, VIC
01.2001 - 01.2014
- Delivered personal care by assisting with bathing, dressing, and grooming.
- Provided companionship and emotional support to enhance client well-being.
- Maintained accurate documentation of client health and care needs.
- Supported daily tasks including meal preparation and household chores.
- Adhered to safety protocols for lifting as per OHS standards.
- Ensured a clean and safe environment for clients and staff.
- Managed continence program for 120 residents with weekly ordering and stock counts.
- Conducted diabetes management and monitored blood sugar levels.
Food Service Worker
Cranbourne RSL
Cranbourne , VIC
01.2009 - 01.2010
- Delivered outstanding customer service during peak dining periods.
- Assisted guests with menu selections and answered questions about dishes.
- Partnered with kitchen team to guarantee efficient food delivery.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Greeted and welcomed customers, providing them with menus.
- Ensured cleanliness and organization of dining areas throughout shifts.
- Processed payments accurately using cash registers or point-of-sale systems.
- Followed all safety procedures when handling hot plates or sharp objects.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Monitored inventory levels and restocked supplies as needed to meet demand.
- Organized and restocked the bar area.
- Checked identification of customers to ensure they met the legal drinking age requirement.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Served beverages while maintaining a clean and organized bar area.
- Maintained a clean, organized work area at all times.
- Ensured compliance with local laws governing alcohol sales.
Skills
- Phlebotomy expertise
- Customer service and empathy
- Organizational skills
- Independent work
- Personal care
- Documentation management
- Specimen preparation
- Infection control
- Patient care
- Safety compliance
- Team collaboration
- Emotional support
- Time management
- Problem solving
- Effective communication
- Stock ordering
- Good Telephone Etiquette
- Customer service
- Food safety
- Point of sale operation
- Cash handling
- Till balancing
- Payment processing
- Cash handling expertise
references
Kaitie Hind
Benalla Doreavitch
0400 497 597
Rebecca Noye
Violet town medical Center
working alongside doreavitch
0427766746
Aaron bhasi
clinical care coordinator
Violet Town Nursing Home
57981324
Tiffinay Campbell
0439560911
Clinical care coordinator
Royal Freemasons now Estia
Timeline
Pathology Collector
Dorevitch Benalla and violet town
06.2022 - Current
PCA
Royal freemason nursing home
12.2020 - 06.2022
PCA
Violet town nursing home
01.2018 - 12.2020
help in the home
Home help for family member
07.2016 - 02.2018
Food Service Worker
Cranbourne RSL
01.2009 - 01.2010
Aged Care Worker
Nursing homes via an Agency
01.2001 - 01.2014
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