BELINDA MUSTAC
Croydon,NSW
Summary
Dependable Physical Therapist Aide provides passionate service for physically disabled individuals. Improves patients' quality of life with attentive therapy aid and compassionate communication techniques.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure administration /reception position.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain Part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Physiotherapist Aide/Receptionist Administrator
Edgecliff Physiotherapy
03.2020 - 07.2023
- Cleaned and organized work area and disinfected equipment after treatment.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Welcoming patients arriving for their appointments Responding to high volume phone enquiries,emails and reception enquiries
- Meet and Greeting Patients
- Booking and changing appointments
- Data entry of patient's information
- Reconciling and excepting payments via the phone and front desk
- Billings, receiving payments& issuing tax invoices/receipts, banking, debtors follow ups
- Processing treatment plans and setting up on patients file. Assisting general administration / office duties.
- Managing Internal emails, responding to and actioning all office enquiries
- Assisting with Medicare, DVA rebates online and HICAPS processing Assisting Work-Cover payments and processing
- Scanning and uploading files
- Uploading letters and adding letters to patients' files Ensuring waiting area is clean and tidy.
- Banking and Cash handling
- Weekly Diary Management for patients and practitioners in Pracsuite software
CUSTOMER SERVICE REPRESENTATIVE
NO.1 Riverside Quay P/L – BP Connect
01.2019 - 07.2021
- Café offer management
- Face-to-face customer service including dispute resolution
- Food safety
- Housekeeping
- Inventory management including orders, deliveries, planograms, stocktakes, stock rotation and distressed items
- Rewards program recruitment and administration
- Security and maintenance
- Training and mentoring new staff
- Upselling and Cross-selling
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CHEF’S ASSISTANT
Kitchen Food Company
03.2016 - 12.2018
- Equipment maintenance
- Follow OH&S policies
- Follow QA policies and procedures GMP
- Food handling
- Food preparation at large volume
- Food safety
- Housekeeping including sanitising
- Manual handling including electrical and manual pallet jack
- Operate Microsoft Windows and applications including Word and Excel
- Team leadership
- Warehousing including stacking and wrapping pallets
CHEF’S ASSISTANT
Pinnacle People
03.2016 - 02.2017
- Distributed food to wait staff
- Equipment maintenance
- Follow OH&S policies
- Follow QA policies and procedures GMP
- Food handling
- Food preparation at large volume
- Food safety
- Housekeeping including sanitising
- Opening and closing kitchen
- Organised, arranged, and re-stocked various stations, including buffet, salad bar, and service areas
Apprentice Chef
Merrivale P/L Palings Restaurant
09.2014 - 07.2015
Apprentice Chef
Stuyvesant House -Restaurant
05.2013 - 12.2014
- Food preparation
- Food safety/handling
- Mise-en place
- Housekeeping
- Operated commercial cooking and baking equipment
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
Apprentice Chef
Heathcote Hotel
03.2014 - 09.2014
- Food preparation
- Food safety/handling
- Vendor collaboration
- Mise-en place
- Housekeeping
- Food station set up
- Operated commercial cooking and baking equipment
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions
- Developed recipes and menus by applying understanding of market demand and culinary trends
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
Events Staff
Vi People
03.2014 - 03.2014
- Customer service including ticket processing and facility assistance
- Payment processing
- Housekeeping
- Collaboration with customer service team
- Payment processing
- Stock replenishment
Technical Operations Crew Member
Allphones Arena -AEG
05.2013 - 12.2013
- Map out seating utilising Auto-cad drawings
- Set up and dismantling of event seating and stages
- Housekeeping
- Work safety
- Customer service including ticket collection and seating
Medical Receptionist
Foundation Health / IPN
02.2004 - 09.2010
- Face to face, multi-line phone, and email customer service in very busy practice
- Administrative tasks including o billing and collections, including Medicare & VET Affairs o completion of financial and patient documentation o filing o managing physician calendar, including scheduling procedures o processing correspondence o scheduling patient appointments
Customer Service / Console Operator
Riverside Quay P/L, Hanlar Investments
02.1993 - 09.2010
- P/L (BP fuel & convenience) – Sydney metro stores, NSW
- Face-to-face customer service including dispute resolution
- Rewards program recruitment and administration
- Training and mentoring new staff
- Food safety
- Upselling and Cross-selling
- Inventory management including orders, deliveries, planograms, stocktakes, stock rotation and distressed items
- Housekeeping
- Café offer management
- Opening and closing non-24 hour store, including reconciling cash registers and creating staff tasks
- Page 6 of 6
Warehouse Worker
Chippy’s Food Services Sydney, W
10.1999 - 01.2001
- Pallet jack and forklift use
- Manual handling
- Preparation and dispatch of orders
- Recognised and reported defective material and equipment
- Inventory management, including delivery receipt, staging, sorting and loading of cargo
- Housekeeping
Education
Certificate III Commercial Cookery: Hospitality and Tourism -
TAFE
03.2018
Loftus, NSW Certificate of Participation: Baking and Pastry Arts, 10/ - undefined
St Patrick’s Marist Brothers High School
2018
Skills
- Injury Prevention
- Treatment Adjustments
- Healthcare Regulations
- Coordinate Supplies
- Patient Safety
- Electronic Patient Medical Record
- Educate Patients
- Prepare Rooms
- Disinfect Equipment
- Patient Medical Histories
- Staff Support
- Conflict management
- Critical Thinking
- Honest and reliable
- Inventory management
- Preparation techniques
- Presentation skills
- Strong work ethic
- Time management
- Training
- Warehousing
- Working unsupervised
- Administrative support
- Customer and client relations
- Data entry
- Key stakeholder relationship building
- Microsoft Office
- Multi-line telephone systems
- Office administration
- Organisational skills
- Payment processing
- Personable and outgoing
- Product scanning
- Punctual
- Scheduling
- Team leadership
- Technical support
- Telephone skills
- Working in a team
Accomplishments
- HAACP 2016, 2017, 2018
- Kitchen Food Company – Riverwood, NSW
- National Police History Check:
- CK9106185 release date 24/10/19
- Working With Children Check:
- WWC0112893E valid for paid and unpaid work until 12/2/21
Timeline
Physiotherapist Aide/Receptionist Administrator
Edgecliff Physiotherapy
03.2020 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
NO.1 Riverside Quay P/L – BP Connect
01.2019 - 07.2021
CHEF’S ASSISTANT
Kitchen Food Company
03.2016 - 12.2018
CHEF’S ASSISTANT
Pinnacle People
03.2016 - 02.2017
Apprentice Chef
Merrivale P/L Palings Restaurant
09.2014 - 07.2015
Apprentice Chef
Heathcote Hotel
03.2014 - 09.2014
Events Staff
Vi People
03.2014 - 03.2014
Apprentice Chef
Stuyvesant House -Restaurant
05.2013 - 12.2014
Technical Operations Crew Member
Allphones Arena -AEG
05.2013 - 12.2013
Medical Receptionist
Foundation Health / IPN
02.2004 - 09.2010
Warehouse Worker
Chippy’s Food Services Sydney, W
10.1999 - 01.2001
Customer Service / Console Operator
Riverside Quay P/L, Hanlar Investments
02.1993 - 09.2010
Certificate III Commercial Cookery: Hospitality and Tourism -
TAFE
Loftus, NSW Certificate of Participation: Baking and Pastry Arts, 10/ - undefined
St Patrick’s Marist Brothers High School
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