Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Belinda Naismith

Hideaway Bay,QLD

Summary

I am a energetic hardworking, safety focused, Marine Vessel and Hospitality worker with over 20 years of customer service expertise.

Having owned and operated a sports fishing vessel on Magnetic Island i have broad knowledge of maritime safety procedures and regulations.

I am dedicated to providing customer satisfaction and safety while having the ability to handle multiple projects simultaneously with a high degree of accuracy.

Having recently moved to the Whitsundays to be closer to family, i am eager to secure a more permanent role one that will utilise my existing skill and offer myself new challenge's.

For the last few month i have been running Montes Reef Resort at hydeaway Bay. As a result-driven professional i can deliver exceptional customer service while successfully managing all aspects of the resort alongside the other caretaker i have learned new skills of water treatment and bore water pumping. I have been able to fine tune my gardening and maintenance skills and hope to take this onto my next role.

I am a self-starter with a can-do attitude, i learned new procedures quickly as I am willing to give anything a go whilst always focusing on safety and customer satisfaction.

I looking forward to hearing from you so feel free to contact me at your convenience.

Sincerely,

Belinda Naismith

Overview

13
13
years of professional experience

Work History

Resort Manager/Property Caretaker

Montes Reef Resort
01.2024 - Current
  • Boosted curb appeal by making new garden beds, keeping lawns well-manicured through mowing, edging, and trimming services.
  • Use chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Improved water quality to resort by conducting daily transfers of water from dam to storage tanks, testing and implementing necessary adjustments to treatment processes.
  • Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
  • Enabled smooth check-in/check-out processes and efficiently handling room all the cleaning of the resort once guests have departed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Pharmacy Assistant

Hamilton Island Pharmacy
08.2023 - 01.2024
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.

Receptionist/Utility Worker

Cater Care
04.2020 - 08.2023
  • Detailed cleaning on mine site of all offices, bathrooms and crib rooms as-well as stocking of all crib rooms
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced workplace safety by doing daily slams and implementing thorough cleaning procedures and using appropriate personal protective equipment.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Manager

Arcadia Beach Guest House and Car Hire
10.2017 - 02.2020
  • Hired and trained over 60 staff as ABGH has a high turnover of backpackers working for accommodation
  • Check-in and out of guest while answering high intake of calls (most days over 100 incoming calls)
  • Maintained exceptional customer service while working in a very high-pressure environment, requiring quick thinking and efficient problem-solving skills.

Fishing Charter Deckhand

Awesome Sports Fishing Charters
01.2012 - 01.2018
  • Undertake hospitality duties for crew and patrons, such as bar service, cabin attendance and kitchen duties.
  • Clean and maintain surfaces and fixtures of the boat before and after charters.
  • Followed safety protocols and procedures to prevent accidents.
  • Operated and repaired deck machinery, including winches and cranes.
  • Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
  • Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.

Housekeeping Supervisor

Busy Hands
11.2010 - 06.2016
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.

Education

Skills

  • A strong commitment to WH&S, quality and procedure
  • Flexible with the ability to adapt to different working environment and rosters
  • Motivated with a strong work ethic
  • Expense Management skills
  • Team orientated with the ability to also work individually
  • Property Maintenance
  • Result Driven
  • Excellent attention to detail and problem-solving skills

References

  • Kazia Reid, 0474175183
  • John Shepley, 0488017882

Timeline

Resort Manager/Property Caretaker

Montes Reef Resort
01.2024 - Current

Pharmacy Assistant

Hamilton Island Pharmacy
08.2023 - 01.2024

Receptionist/Utility Worker

Cater Care
04.2020 - 08.2023

Manager

Arcadia Beach Guest House and Car Hire
10.2017 - 02.2020

Fishing Charter Deckhand

Awesome Sports Fishing Charters
01.2012 - 01.2018

Housekeeping Supervisor

Busy Hands
11.2010 - 06.2016

Belinda Naismith