Belinda Niemann
North Mackay,Qld
Summary
Dynamic and results-oriented professional with extensive experience in office administration and support, notably at Mackay Christian College. Excelled in enhancing document management systems and customer satisfaction through proficient use of Microsoft Office Suite and exceptional organizational skills. Proven track record in improving efficiency and confidentiality handling, complemented by strong problem-solving abilities and a commitment to team collaboration.
Overview
27
27
years of professional experience
Work History
Administration Assistant
Mackay Christian College
01.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Electorate Officer
Member Of Parliament
10.2014 - 12.2018
- Maintained accurate records of constituent communications to ensure prompt follow-up actions were taken as necessary.
- Assisted constituents with inquiries and concerns, resulting in increased satisfaction and trust in their elected representative.
- Represented the elected official at community events when necessary, fostering positive relationships within the electorate and promoting their visibility in the district.
- Organized town hall meetings that facilitated open dialogue between the elected representative and constituents on pressing issues in the district.
- Collaborated with other Electorate Officers to share best practices, resources, and information across offices for improved efficiency.
- Handled sensitive constituent matters with discretion and professionalism, ensuring confidentiality and adherence to relevant privacy laws.
- Monitored local news sources daily to stay informed on relevant issues affecting the electorate and inform policy decisions accordingly.
- Coordinated successful fundraising campaigns to support the representative''s re-election efforts.
- Trained new staff members on office procedures, policies, and responsibilities, fostering a supportive work environment for all team members.
- Managed the representative''s schedule effectively, ensuring timely attendance at important meetings, events, and engagements.
- Liaised with local organizations to identify opportunities for collaboration that benefited both parties involved while addressing community needs comprehensively.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
Administration Officer
Harvey Norman Group
07.1997 - 07.2014
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Created, prepared, and delivered reports to various departments.
- Processed purchase orders, service contracts and financial reports.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed team petty cash, purchase orders and account transactions.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
Education
Year 12 Graduate -
Mackay State High School
Mackay, QLD11.1996
Skills
- Data entry
- Word processing
- Scheduling appointments
- Telephone reception
- Confidential document control
- Appointment scheduling
- Data organization
- Spreadsheet management
- Confidentiality handling
- Verbal communication
- Document management
- File organization
- Calendar management
- Document scanning
- Multi-line phone systems
- Business correspondence writing
- Meeting coordination
- Office equipment maintenance
- Data evaluation
- Travel coordination
- Proofreading
- Computer skills
- Time management
- Scheduling and calendar management
- Computer proficiency
- Microsoft Office Suite
- Professional and mature
- Dedicated team player
- Critical thinking
- Strong problem solver
Referees
Ms Lindy McQuaker
Head of Pastoral Care - Mackay Christian College
Phone 0417 718 700
Dr Barclie Gallogray
Former Principal - Mackay Christian College
Phone 0401 287 360
Cr George Christensen
Councillor - Mackay Regional Council
Phone 1300 194 548
Email cr.george.christensen@mackay.qld.gov.au
Mr Bevan Little
Former Principal - Mackay Christian College
Currently employed at Mackay Base Hospital
Timeline
Administration Assistant
Mackay Christian College
01.2019 - Current
Electorate Officer
Member Of Parliament
10.2014 - 12.2018
Administration Officer
Harvey Norman Group
07.1997 - 07.2014
Year 12 Graduate -
Mackay State High School
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