Belinda Turner
Wallan
Summary
Specialist in boosting brand visibility via targeted social media strategies and effective event management. Proven track record of providing outstanding customer service and fostering client relationships.
Overview
27
27
years of professional experience
Work History
Managing Director
SandWizard Pty Ltd
06.2022 - 04.2025
- Updated website and social media platforms regularly to enhance visibility.
- Managed timely responses to emails, messages, and phone calls.
- Prepared quotes for various events efficiently.
- Coordinated scheduling of all event bookings, including birthday parties and corporate events.
- Picked and packed orders, ensuring prompt dispatch.
- Supervised and assisted distributors across Australia to maintain operational standards.
- Created engaging content for Facebook and Instagram, highlighting monthly specials and event schedules.
Managing Director
North West Carpet Cleaning
03.2015 - 04.2025
- Regularly updated all social media platforms with current content and promotions.
- Returned all emails and messages promptly to maintain effective communication.
- Completed and sent quotes for individual jobs efficiently.
- Scheduled appointments to optimize workflow and service delivery.
- Followed up on overdue accounts to enhance cash flow management.
- Updated Facebook and Instagram pages with monthly specials and cleaning results.
Service Consultant
Preston Motors Group
10.2016 - 08.2018
- Welcomed Service Department customers at front Reception desk.
- Assisted customers with vehicle service appointments and drop-offs.
- Completed paperwork for all loan vehicles.
- Provided courtesy reminder calls to customers regarding service appointments.
- Followed up on overdue payments to ensure timely collection.
- Filed all service reports to maintain accurate records.
New Car Sales Consultant
Preston Motors
01.2010 - 07.2017
- Managed dealership operations, including opening and closing procedures.
- Welcomed customers and conducted vehicle presentations to showcase offerings.
- Facilitated test drives of new vehicles to enhance customer experience.
- Negotiated pricing on new vehicles to maximize sales potential.
- Prepared contracts using ERA software for accurate transactions.
- Processed deposits and electronic funds transfer receipts efficiently.
- Executed daily follow-up calls to strengthen customer relationships.
- Cold called prospective customers to generate new business opportunities.
Car Care Consultant
Preston Motors
01.2008 - 12.2010
- Advised customers on optimal protection options for newly purchased vehicles.
- Presented various treatments and accessories tailored to customer needs.
- Negotiated pricing for treatments and accessories to enhance customer satisfaction.
- Coordinated with PD Department to schedule installation of treatments or accessories.
- Followed up with customers throughout vehicle purchase process to ensure satisfaction.
- Compiled warranties and paperwork prior to vehicle delivery.
Client Service Executive
Allied Express Transport
01.2006 - 09.2008
- Maintained over ninety customer accounts within southeastern suburbs.
- Conducted phone communications with client base to address inquiries.
- Scheduled appointments and traveled to customers to ensure satisfaction.
- Resolved issues efficiently to enhance service delivery.
- Followed up on invoice discrepancies to ensure accuracy.
- Compiled weekly KPI reports to track performance metrics.
Overnight Customer Service Senior Supervisor
Allied Express Transport
10.2003 - 02.2006
- Directed team operations to ensure effective workflow management.
- Handled customer inquiries regarding tracking of missing freight.
- Served as primary contact for customer complaints, ensuring prompt resolution.
- Conducted searches in Port Melbourne Department for missing freight items.
- Sorted and scanned consignment notes utilizing AET system.
- Compiled and submitted daily reports on operational activities.
Personal Assistant to the Victorian State Manager
Allied Express Transport
01.2001 - 12.2003
- Answered and transferred phone calls promptly to ensure efficient communication.
- Utilized banking system for local and overnight freight transactions.
- Recorded minutes during management meetings for accurate documentation.
- Formatted letters and memos for distribution across the company.
- Scheduled appointments for Victorian State Manager to optimize calendar management.
Telephonist / Team Leader
Allied Express Transport
01.1999 - 12.2001
- Answered and transferred calls within Call Centre to ensure efficient communication.
- Coordinated customer bookings for local and overnight freight services.
- Led Call Centre team, providing guidance and support for improved performance.
- Resolved complaints from difficult customers to maintain service standards.
Receptionist
Perry Bird Pickets
01.1998 - 12.1999
- Greeted visitors and customers, delivering professional and knowledgeable assistance.
- Answered and transferred phone calls to appropriate personnel.
- Scheduled quotes for Managing Director efficiently.
- Organized weekly pay slips to ensure timely distribution.
- Ordered materials for workshop and showroom to maintain stock levels.
Education
High School Diploma -
Pascoe Vale Girls Secondary College
Pascoe Vale, VIC12-1997
Skills
- Operations management
- Staff management
- Team collaboration
- Client relationships
- Business administration
- Business development
- Team leadership
- Customer service
Languages
English
Full Professional
Timeline
Managing Director
SandWizard Pty Ltd
06.2022 - 04.2025
Service Consultant
Preston Motors Group
10.2016 - 08.2018
Managing Director
North West Carpet Cleaning
03.2015 - 04.2025
New Car Sales Consultant
Preston Motors
01.2010 - 07.2017
Car Care Consultant
Preston Motors
01.2008 - 12.2010
Client Service Executive
Allied Express Transport
01.2006 - 09.2008
Overnight Customer Service Senior Supervisor
Allied Express Transport
10.2003 - 02.2006
Personal Assistant to the Victorian State Manager
Allied Express Transport
01.2001 - 12.2003
Telephonist / Team Leader
Allied Express Transport
01.1999 - 12.2001
Receptionist
Perry Bird Pickets
01.1998 - 12.1999
High School Diploma -
Pascoe Vale Girls Secondary College
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