Belinda Passaris
Summary
Organised and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Southern Care Family Practice
01.2024 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information.
- Maintained strict confidentiality of patient information.
Volunteer
Breakthrough Missions Op Shop
01.2019 - Current
- Managed social media across multiple platforms.
- Retail shop layout design and decoration
- Developed marketing materials for events, increasing public interest and attendance rates.
- Provided IT support by setting up and maintaining computers and other necessary technology including security camera equipment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Medical Receptionist
Western Clinic Medical Centre
04.2021 - 03.2023
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Assisting patients with completing relevant forms
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and Medicare.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
Process Worker
The Wheatbag Company
09.2020 - 09.2020
- Participated in filling and packing of wheat bags.
- Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
- Maintained compliance with health, safety, and environment practices.
Community Support Worker
St George & Sutherland Community College
01.2014 - 08.2014
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
Underwriter
Chartis Insurance Australia
11.2010 - 12.2011
- Increased customer satisfaction through timely communication and efficient handling of policies.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Participated in industry conferences and events, staying current on emerging trends and expanding professional network connections.
Broker Assisstant
Insurance Advisernet Australia
09.2009 - 09.2010
- Optimized file storage systems by categorizing scanned documents accurately and systematically.
- Prepared documents for scanning by removing staples, paper clips, and other obstructions that could damage equipment or impede operations.
- Ensured compliance with regulatory requirements for document retention and disposal policies.
- Performed regular backups of digital files, safeguarding against data loss or corruption incidents.
- Utilized industry-specific software tools proficiently for seamless integration into client databases or management systems.
- Assisted in streamlining workflow processes, identifying bottlenecks and implementing solutions for increased efficiency.
Underwriter
Lumley General Insurance
01.2006 - 08.2009
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful policies.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Made approval and denial recommendations by determining accurate risk levels.
Admin, Sales & Marketing, PA
ProActive Recruitment
11.2004 - 10.2005
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Collected, arranged, and input information into database system.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Basic Life Support, Resuscitation, First Aid -
First Aid Pro
01.2024
Certificate III & IV in Fitness -
Australian Institute of Fitness
01.2024
Basic Life Support -
CALHN
01.2022
Diploma Graphic Design -
Martin College, Sydney
01.2003
Higher School Certificate -
Menai High School, Sydney
01.2001
Skills
- Medical office administration
- Front Desk Operations
- Relationship Building
- Data Entry
- Computer Proficiency
- Adaptable and Flexible
- Problem-solving abilities
- Multitasking
- Photo and Video Editing
- Social Media Management
- Group fitness instruction
- Dance Program Development
Previous Work Experience
- Volunteer, Breakthrough Missions Op Shop, 01/2019, Present
- Process Worker, The Wheatbag Company, 09/2020, 09/2020
- Community Support Worker, St George & Sutherland Community College, 01/2014, 08/2014
- Underwriter, Chartis Insurance Australia, 11/2010, 12/2011
- Broker Assisstant, Insurance Advisernet Australia, 09/2009, 09/2010
- Underwriter, Lumley General Insurance, 01/2006, 08/2009
- Admin, Sales & Marketing, PA, ProActive Recruitment, 11/2004, 10/2005
References
- Dr Geoffory White, Western Clinic Medical Centre, 0412 019 758
- Annette Phillips, Breakthrough Missions Op Shop, 0438 268 277
Timeline
Medical Receptionist
Southern Care Family Practice
01.2024 - Current
Medical Receptionist
Western Clinic Medical Centre
04.2021 - 03.2023
Process Worker
The Wheatbag Company
09.2020 - 09.2020
Volunteer
Breakthrough Missions Op Shop
01.2019 - Current
Community Support Worker
St George & Sutherland Community College
01.2014 - 08.2014
Underwriter
Chartis Insurance Australia
11.2010 - 12.2011
Broker Assisstant
Insurance Advisernet Australia
09.2009 - 09.2010
Underwriter
Lumley General Insurance
01.2006 - 08.2009
Admin, Sales & Marketing, PA
ProActive Recruitment
11.2004 - 10.2005
Basic Life Support, Resuscitation, First Aid -
First Aid Pro
Certificate III & IV in Fitness -
Australian Institute of Fitness
Basic Life Support -
CALHN
Diploma Graphic Design -
Martin College, Sydney
Higher School Certificate -
Menai High School, Sydney
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