Belinda Phillips
Launceston,TAS
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
33
33
years of professional experience
Work History
Multi-Skilled Carer
Steve Alford
Launceston, Tasmania
11.2014 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Restaurant Waitress
Franco
Launceston, Tasmania
07.2008 - 11.2009
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Restaurant Waitress
Fitzies City Cafe
Launceston, Tasmania
01.2000 - 08.2008
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Receptionist Administrator
MAIB Insurance Company
Launceston, TAS
01.2002 - 07.2003
- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
- Maintained office supply inventory and placed orders to meet demand.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Obtained and processed payments from clients for products and services.
Store Manager
Prospect General Store
Launceston, TAS
01.1993 - 12.1994
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Sales Assistant
Birchalls
Launceston, TAS
07.1992 - 11.1993
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns and coordinated disposal of defective or broken items.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
Customer Service Assistant
Coles/Fosseys
Launceston, TAS
01.1991 - 02.1992
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Communicated information to customers about product quality, value and style.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Processed customer account changes with proprietary software.
Skills
- First Aid and Safety
- Dependable and Responsible
- Meal Preparation
- Mobility Assistance
- PPE Usage
- Flexible Schedule
- Client Documentation
- Time Management
- Client Transportation
- Respectful and Compassionate
- Incident Reporting
- Community Activities
Timeline
Multi-Skilled Carer
Steve Alford
11.2014 - Current
Restaurant Waitress
Franco
07.2008 - 11.2009
Receptionist Administrator
MAIB Insurance Company
01.2002 - 07.2003
Restaurant Waitress
Fitzies City Cafe
01.2000 - 08.2008
Store Manager
Prospect General Store
01.1993 - 12.1994
Sales Assistant
Birchalls
07.1992 - 11.1993
Customer Service Assistant
Coles/Fosseys
01.1991 - 02.1992
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