Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Belinda Price

Richmond,NSW

Summary

Friendly, reliable and dedicated. With 15 years experience in hospitality and retail customer service.

Extremely motivated and detail orientated. Committed to providing exceptional customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Assistant

Family Pets
11.2021 - Current
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.

retail sales assistant

Pillow Talk Penrith
05.2020 - 11.2021
  • Customer service and sales
  • Located merchandise across various stores to address customer needs.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Balanced and organized cash register by handling cash and counting loose change.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Stock receiving and handling
  • Customer special orders
  • I started this position during the Covid pandemic in 2020. I literally hit the floor running. Learning product knowledge as I went. It was a very busy time to have started .I learnt quickly .Developing great customer service skills and building customer rapport and therefore achieving KPI's above and beyond expectations. I have also been able to continue this consistently. There is nothing more rewarding than delivering a positive shopping experience.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Bar attendant

Glenmore Heritage Valley Golf Club
02.2019 - 03.2020
  • Opening and closing club premises
  • Customer service
  • Bar service
  • Stock Ordering
  • Till reconciliation
  • Bistro and Function Service
  • This very autonomous role places me solely responsible for all bar operations during my shift, I am required to open and close the venue and take responsibility for till and money reconciliations
  • Being a small venue, I see myself as a face to the business and I reflect this in all aspects of my duties.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Checked ID cards and verified bar guests were of legal age.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Learned how to make wide variety of mixed drinks.
  • Bussed bottles and glassware to maintain clean bar area.
  • Restocked ice, condiments, and snacks.
  • Operated POS system to collect payments from customers.

Funeral Assistant

Invocare
05.2017 - 11.2018
  • Assist on Funeral Services
  • Venue Set Up
  • Flower arranging
  • Support Families during the Service
  • Work together as a team with fellow crew members
  • Ensuring Memorial Book is signed, and Order of Services are distributed
  • In this sensitive role I am required to assist my Funeral Conductor and other crew members to ensure families receive the very best service to farewell a loved one
  • I am required to deliver exceptional service with empathy and professionalism.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Drove company vehicles to transport remains or families to services.
  • Supported funeral director with all facets of funeral service coordination.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.

Bistro/Bar attendant

Richmond Golf Club
01.2011 - 10.2016
  • Directing staff in the service of meals
  • Order taking
  • Delivering meals
  • Cleaning and washing up
  • Till reconciliation and safe balancing
  • Gaming services
  • This diverse role requires me to work in several areas, Bar service, Gaming and Coffee Shop
  • My duties include anything from making coffee and food preparation through to reconciliation of bar and gaming tills
  • Within my role I strive to go the extra mile helping customers with their meal selection and ensure they have a truly positive experience.

Wedding Supervisor

Loxley on Bellbird Hill, Rostering
01.2008 - 01.2011
  • Stocktake
  • Ordering of alcohol and linen
  • Venue preparation
  • Service of up to 150 Guests
  • A person's wedding is such an important day and my role as wedding supervisor required of me to coordinate the venue preparations on the day of the event, this involved liaising with service providers, chefs, MC, and wedding parties
  • I was responsible for all direct needs of the Bride and Groom on their day
  • After 12 months in this role my positions were promoted to include food and beverage management
  • This added the duties preparing rosters, ordering stock and linen.

Skills

  • Exceptional customer service
  • Excellent communicator
  • Superb Interpersonal Skills
  • Exceptional multi-tasker
  • Keen listening Skills
  • Cash handling
  • Friendly
  • Reliable
  • Answering Customer Questions
  • Stock Management
  • Meeting KPIs
  • Product Merchandising
  • Upselling Strategies

Certification

Responsible Service of Alcohol. RSA

Responsible Conduct of Gambling. RCG


Timeline

Sales Assistant

Family Pets
11.2021 - Current

retail sales assistant

Pillow Talk Penrith
05.2020 - 11.2021

Bar attendant

Glenmore Heritage Valley Golf Club
02.2019 - 03.2020

Funeral Assistant

Invocare
05.2017 - 11.2018

Bistro/Bar attendant

Richmond Golf Club
01.2011 - 10.2016

Wedding Supervisor

Loxley on Bellbird Hill, Rostering
01.2008 - 01.2011

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Belinda Price