Belinda Proud

• Monitored staff performance, providing feedback to drive accountability and improve service quality.
• Developed training materials for new employees, fostering a culture of continuous learning within the team.
• Supervised daily branch operations, ensuring compliance with banking regulations and internal policies.
• Trained and mentored team members, enhancing customer service skills and operational efficiency.
• Implemented process improvements to streamline transaction handling and reduce wait times for customers.

Volunteer Car Club Treasurer

Organised special events

Set up stalls & sold merchandise for Club Title Weekends

Paid drivers prize money for there winning positions at Club meetings

Collected driver insurances & race car registrations

Banking deposits of cash & cheques

Balancing Club Books

• Processed customer transactions efficiently and accurately at cash counter.
• Assisted customers with account inquiries, resolving issues promptly to enhance satisfaction.
• Maintained compliance with banking regulations and internal policies during daily operations.
• Collaborated with team members to streamline workflows, improving service delivery times.

Mobile Haircutting Service

Client consultations

Marketing & Promoting on social media pages to grow clientele base

Building relationships with clients & staff in Hospitals & Nursing Homes