Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Belinda Roda

Melbourne,Victoria

Summary

A driven, self-motivated and results orientated professional with experience working in a variety of roles and environments. I am a hard working, conscientious and flexible person who displays confidence, dedication and enthusiasm. I would love to work in a role that has meaning.


I have experience gained from a range of customer service facing roles, including hospitality where I always provide the highest level of customer service. As a strong relationship builder, I place a high level of importance of people working together in order to successfully achieve common goals. I have the demonstrated ability to work effectively both autonomously and within a team environment.


With a proven record of dependability I am a pro-active team member who enjoys working in a fast-paced environment and am someone who loves a challenge, maintaining a positive attitude. I am currently seeking a new full-time or part-time opportunity, where I can utilise my existing skillset and feel fulfilled in the work I do. My combination of a desire to grow and learn and continue on in a career in this Industry, and my excellent people skills, would make me a valuable member to your team.

Overview

6
6
years of professional experience

Work History

Customer Service Consultant

Vicroads
06.2023 - Current
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

Data Entry / Customer Service Assistant

Gates
11.2021 - 04.2023
  • Maintained accurate data entry
  • Demonstrated knowledge and use of SAP for order entry
  • Liaised with warehouse for dispatch of orders.

Data Entry Operator

B & D Garage Doors
11.2020 - 11.2021
  • Maintained customer details and records, and updated accordingly
  • Completed measure and install requests using SAP
  • Demonstrated proven ability to work in a fast-paced environment with a quick turn around response.

Customer Service / Retail Assistant

House
11.2019 - 10.2020
  • Identified customer needs and recommended appropriate products and maintained sound customer relationships
  • Co-ordinated restocking merchandise, organised shelves, and displayed items to appeal visually to target customers
  • Increased customers awareness to sign up for store loyalty programs.

Office Assistant / Warehouse Worker

Ullrich Aluminium
11.2018 - 11.2019
  • Co-ordinated the day-to-day office activities and organised daily general store upkeep, including inventory stocktakes, setting up of store displays, merchandising, organising shelves and restocking items
  • Directed clients to the relevant office/personnel, supervised administrative staff and divided responsibilities
  • Answered telephone calls and correspondence including emails, letters, packages, memos and other documents.

Pharmacy Assistant

Blooms The Chemist
11.2017 - 10.2018
  • Addressed customers general enquiries
  • Demonstrated rapport and confidence with customers
  • Conducted administrative duties, including answering telephones, receiving and inputting prescription orders, operating cash registers, and restocking/replenishment of inventory.

Pick Packer

Recruitment Agency
  • Experience in a few different work environments (pharmaceuticals, stationary, cosmetics).
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Worked fast to meet assigned daily picking quotas.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Customer Service Assistant / Barista

McDonalds
  • Applied barista skills
  • Implemented food service and handling
  • Oversaw cash handling/ EFTPOS.

Café Assistant

Yellow Budgie Café
  • Organised food preparation and service
  • Operated coffee machine
  • Managed cash handling.

Education

VCE -

Lyndale Secondary College
Dandenong North, Victoria

RSA -

Complete Hospitality Training
Melbourne, VIC
03.2023

Certificate III in Community Pharmacy -

Chisholm
Melbourne, VIC
01.2017

Suzan Johnston Cert III in Administration
Melbourne
01.2014

Certificate II in Business -

01.2013

Skills

  • Relationship building/ Customer Relations
  • Excellent communication
  • Attention to detail
  • Positive attitude
  • Team orientated
  • Quick learner & Fast worker
  • Multi-tasking
  • Reliability
  • Problem solving

References

Referees Available upon request.

Timeline

Customer Service Consultant

Vicroads
06.2023 - Current

Data Entry / Customer Service Assistant

Gates
11.2021 - 04.2023

Data Entry Operator

B & D Garage Doors
11.2020 - 11.2021

Customer Service / Retail Assistant

House
11.2019 - 10.2020

Office Assistant / Warehouse Worker

Ullrich Aluminium
11.2018 - 11.2019

Pharmacy Assistant

Blooms The Chemist
11.2017 - 10.2018

Pick Packer

Recruitment Agency

Customer Service Assistant / Barista

McDonalds

Café Assistant

Yellow Budgie Café

VCE -

Lyndale Secondary College

RSA -

Complete Hospitality Training

Certificate III in Community Pharmacy -

Chisholm

Suzan Johnston Cert III in Administration

Certificate II in Business -

Belinda Roda