Belinda Rogers
Adelaide,SA
Summary
Proven Customer Service Specialist, adept in complaint resolution and time management, significantly enhanced customer satisfaction at Balfours. Skilled in multi-task management and client relations, my strategic approach and decision-making abilities led to efficient order fulfillment and positive customer interactions.
Demonstrated excellence in money handling and customer service, ensuring seamless operations and client satisfaction.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Balfours
Adelaide, SA
08.2023 - 01.2025
- Inbound and outbound calls.
- Data entry.
- Invoicing.
- Delivery inquiries.
- Importing orders.
- General customer services.
- Dealing with transport companies.
- Process credits.
- Account inquiries.
- Sending copies of invoices.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Shiels Jewellers
Adelaide, SA
10.2021 - 06.2022
- Filling on-line order.
- Looking to fill orders, getting stock from different locations.
- Organizing Australia Post collection.
- Sending follow-up emails to other stores or customers.
Sales Assistant
Harris Scarfe
Adelaide, SA
06.1996 - 03.2020
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with returns, exchanges and refunds.
- Maintained cleanliness of the sales floor area at all times.
- Resolved customer complaints in a timely manner.
- Assisted customers in locating products, providing detailed information and recommendations.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Replenished merchandise on shelves as needed throughout the day.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed orders accurately and efficiently using a POS system.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Money handling.
- Banking
- Ordering and maintaining register supplies.
- Balancing floats, ordering change.
Education
Complete Year 11
Woodville High School
Adelaide, SA11-1993
Skills
- Scheduling
- Money handling
- Complaint resolution
- Account updating
- Email management
- Client relations
- Order fulfillment
- Credit card payment processing
- Customer service
- Time management
- Follow-up skills
- Call center operations
- Customer relations
- Refunds processing
- Decision-making
- Multi-task management
- Inbound and outbound calling
Timeline
Customer Service Representative
Balfours
08.2023 - 01.2025
Customer Service Representative
Shiels Jewellers
10.2021 - 06.2022
Sales Assistant
Harris Scarfe
06.1996 - 03.2020
Complete Year 11
Woodville High School
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