Belinda Schumann

Company Overview: The Client Benefits Division has responsibility for the assessment of client's eligibility and payability for Compensation and Income Support entitlements.

Role: To review claims and identify any additional information needed to process them.

Responsibilities:

• Proactively request information and manage the claims until all necessary details are received, allowing the claim to be handed over to a delegate for determination.
• Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
• The role demands that I have a keen eye for detail and a high level of accuracy, as well as strong problem-solving and organisational skills to navigate competing priorities and to achieve work area objectives
• Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
• Key responsibilities:
• Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
• In accordance with the principles of workplace diversity, Work Health and Safety, participative work practices, APS values and APS Employment Principles, duties include but are not limited to:
• Answering calls or emails from clients about entitlements or their claim status
• Managing claims and processing multifaceted claims following set steps and processes and applying government legislation to the claim process
• Actively investigating claims, liaising with clients and stakeholders (healthcare providers and medical experts) to supply evidence to inform decision making, chasing up documents and referral letters
• Undertaking research and interpreting legislation to inform evidence-based decision making
• Demonstrating high-level client service skills, including phone & written contact with clients & internal/external stakeholders, having difficult conversations from time to time
• The client engagement may last for the duration of the claim cycle and may include but is not limited to - providing updates on the claim investigation, requesting outstanding information and explaining to the client the claim journey

Company Overview: Swift & Company Trade Group is the international trading division of JBS. The trading office has supplied to international markets for over 50 years trading a variety of protein products.

Role: To ensure the smooth execution of export container movements, from booking, to load out through to vessel departure. Awareness of container shipping freight rates and management of documentation processes was an essential component.

Key responsibilities:

• Build effective relationships through written and verbal liaison with shipping company personnel, transport companies and customers.
• Initiate container and ISO tank bookings with shipping lines and tank owners.
• Create and distribute supplier loadout & manage each shipment until vessel departure.
• Coordinate execution of export contracts across allocated supply plants.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for product.
• Reduced delivery times by optimising routes and carrier selection.
• Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
• Ensured timely deliveries with effective communication between plant staff, carriers, and customers.
• Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
• Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
• Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
• Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Company Overview: Hamburg Sud was a global leader in international container shipping and integrated transport and logistics.

Role: Responsible for managing the customer experience of customers by identifying issues proactively, building strong relationships with customers and identifying solutions which benefited both Hamburg Sud and the customer.

Key responsibilities:

• Primary point of contact for customers and to ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal and external stakeholders.
• Understanding of external factors impacting a customer's supply chain and understand their sene of urgency, service needs, drivers and desires.
• Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
• Ensured timely deliveries with effective communication between stevedores, carriers, and customers.
• Identified and implemented enhancements to customer service and communication processes to improve efficiency and customer satisfaction.
• Managed complex shipping schedules, prioritising tasks based on urgency and importance to meet strict deadlines.
• Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
• Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
• Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
• Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
• Negotiated shipping contracts and rates to establish budget friendly agreements.
• Reviewed paperwork to determine priorities and set schedules.
• Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
• Supported continuous improvement initiatives within the organization by participating in process improvement projects related to logistics.
• Enhanced team productivity by training new staff on best practices in shipping and receiving.