Overview
Work History
Education
Skills
Timeline
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Belinda Shaw

Inverleigh,VIC

Overview

29
29
years of professional experience

Work History

Director

Zorg Holdings PTY LTD
07.2023 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.

Operational Manager

Zorg Holdings PTY LTD
01.2023 - 07.2023
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Business Owner

Self Employed
10.2017 - 01.2023
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Hotelier

Self Employed
02.1999 - 01.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Excellent communication skills, both verbal and written.

Lecturer

Sunraysia Tafe LaTrobe University
01.1997 - 12.1999
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Selected and designed lesson plans and curriculum to meet academic objectives.

Co-Ordinator Child Care

David McAuliffe
01.1995 - 12.1997
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Stayed current on guidelines to maintain compliant program operations.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.

Education

Graduate Diploma - Graduate Diploma in VET

Sunraysia Institute of TAFE
Mildura, VIC
10.1999

Cert III in Workplace Training - Lecturing

Sunraysia Institute of TAFE
Mildura, VIC
06.1999

Associate of Science - Early Childhood Education

Gordan Institute
Geelong, VIC
01.1993

Victorian Certificate of Education -

Clonard College
01.1991

Skills

  • Business Development
  • Project Coordination
  • Project Management
  • Budget Control
  • Business Planning
  • Staff Development
  • Staff Management
  • Negotiation
  • Issues Resolution

Timeline

Director

Zorg Holdings PTY LTD
07.2023 - Current

Operational Manager

Zorg Holdings PTY LTD
01.2023 - 07.2023

Business Owner

Self Employed
10.2017 - 01.2023

Hotelier

Self Employed
02.1999 - 01.2018

Lecturer

Sunraysia Tafe LaTrobe University
01.1997 - 12.1999

Co-Ordinator Child Care

David McAuliffe
01.1995 - 12.1997

Graduate Diploma - Graduate Diploma in VET

Sunraysia Institute of TAFE

Cert III in Workplace Training - Lecturing

Sunraysia Institute of TAFE

Associate of Science - Early Childhood Education

Gordan Institute

Victorian Certificate of Education -

Clonard College

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Belinda Shaw