Belinda Shaw
Inverleigh,VIC
Overview
29
29
years of professional experience
Work History
Director
Zorg Holdings PTY LTD
07.2023 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
Operational Manager
Zorg Holdings PTY LTD
01.2023 - 07.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Business Owner
Self Employed
10.2017 - 01.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Hotelier
Self Employed
02.1999 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
Lecturer
Sunraysia Tafe LaTrobe University
01.1997 - 12.1999
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Co-Ordinator Child Care
David McAuliffe
01.1995 - 12.1997
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Education
Graduate Diploma - Graduate Diploma in VET
Sunraysia Institute of TAFE
Mildura, VIC10.1999
Cert III in Workplace Training - Lecturing
Sunraysia Institute of TAFE
Mildura, VIC06.1999
Associate of Science - Early Childhood Education
Gordan Institute
Geelong, VIC01.1993
Victorian Certificate of Education -
Clonard College
01.1991
Skills
- Business Development
- Project Coordination
- Project Management
- Budget Control
- Business Planning
- Staff Development
- Staff Management
- Negotiation
- Issues Resolution
Timeline
Director
Zorg Holdings PTY LTD
07.2023 - Current
Operational Manager
Zorg Holdings PTY LTD
01.2023 - 07.2023
Business Owner
Self Employed
10.2017 - 01.2023
Hotelier
Self Employed
02.1999 - 01.2018
Lecturer
Sunraysia Tafe LaTrobe University
01.1997 - 12.1999
Co-Ordinator Child Care
David McAuliffe
01.1995 - 12.1997
Graduate Diploma - Graduate Diploma in VET
Sunraysia Institute of TAFE
Cert III in Workplace Training - Lecturing
Sunraysia Institute of TAFE
Associate of Science - Early Childhood Education
Gordan Institute
Victorian Certificate of Education -
Clonard College
Similar Profiles
LUTENDO NKHUMELENILUTENDO NKHUMELENI
Executive Director & Stuff Manager at SMG Holdings (Stela Magodason Holdings) (PTY) LtdExecutive Director & Stuff Manager at SMG Holdings (Stela Magodason Holdings) (PTY) Ltd
ANNE SUELEN FARIAS CUNHAANNE SUELEN FARIAS CUNHA
Cleaner at PSG HOLDINGS - PACIFIC SERVICES GROUP HOLDINGS PTYCleaner at PSG HOLDINGS - PACIFIC SERVICES GROUP HOLDINGS PTY
Zeel PatelZeel Patel
Community Service Assistant /Personal Care Assistant at Globexo PTY LTD / Total Care Holdings PTY LTDCommunity Service Assistant /Personal Care Assistant at Globexo PTY LTD / Total Care Holdings PTY LTD
Imogen MaherImogen Maher
Childcare Educator at Bright Minds Early Learning CentreChildcare Educator at Bright Minds Early Learning Centre
Scott BrownScott Brown
Agribusiness Manager at Commonwealth Bank of Australia, CBAAgribusiness Manager at Commonwealth Bank of Australia, CBA