Belinda Showler
22 Lakewood Bvd, Melton,VIC
Summary
Driven Bistro Supervisor with a track record at Essendon Football Club | Melton Country Club, enhancing customer satisfaction and streamlining service flow. Excelled in staff scheduling and employee motivation, significantly improving service quality and cost efficiency. Skilled in critical thinking and reliability, adept at promoting food presentation and addressing operational challenges.
Overview
21
21
years of professional experience
Work History
Bistro Supervisor
Essendon Football Club | Melton Country Club
08.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Facilitated efficient communication between front-of-house staff and kitchen teams resulting in smoother service flow.
- Delivered exceptional guest experiences and taught team how to handle different situations.
- Managed and monitored product quality, service and satisfaction trends, evaluated concerns and addressed issues to make improvements.
- Managed staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Monitored financial performance of the bistro, identifying areas for improvement in cost control measures.
Farm Manager
Lisas Country Kitchen
03.2020 - 01.2023
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.
Waitress
Greendale Pub
06.2017 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Assistant Manager
Royal Hotel
07.2003 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Bacchus Marsh College
Bacchus Marsh, VIC2003
Skills
- Scheduling Staff
- Employee Motivation
- Food presentation
- Task Delegation
- Promotions planning
- Time Management
- Attention to Detail
- Critical Thinking
- Reliability
Reference
Personal
Keith Smith | Family Friend 10+yrs
m 0434729030
Professional
Lisa Ruthven/Jess Kitching
Lisas Country Kitchen | Lisa m 0487398384
Jess m 0437621027
Olivia Arahanga | Melton Country Club | Duty Manager m 0426283857
Timeline
Bistro Supervisor
Essendon Football Club | Melton Country Club
08.2023 - Current
Farm Manager
Lisas Country Kitchen
03.2020 - 01.2023
Waitress
Greendale Pub
06.2017 - 08.2019
Assistant Manager
Royal Hotel
07.2003 - 12.2016
Bacchus Marsh College
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